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We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
The phone cannot receive calls on the first attempt; it usually takes two tries for the call to go through.
It would be nice to be able to buy a bit more travel data bundled together for a better price. 15 bucks for 1gb is pretty pricy!
The usage history shows no records. The default From Date is set as a future date for some reason. Has to be adjusted manually every time. See attached screenshot.
Can you mail it or is canada post striking
Heads up! Due to the Canada Post strike, SIM cards will be shipped via courier to physical addresses only. If you have a PO Box, we’ll contact you for an alternative delivery location. Choose eSIM to skip shipping and get connected quickly.
Hello. I need to add a PIN for my wife's voicemail on her phone number. We have two phone numbers with Lum, under the same account, and when I try to reset PIN from my online account, it only resets it for my voicemail. She is receiving voicemails that she is not able to listen to because she doesn't have a PIN for her…
Did anyone else receive a gift of 1 GB on their birthday? I am pretty sure I saw a notification about this on the Lum app on that day, but I see no record of it anywhere on the app now and nothing online about this benefit.
eSIM has been working for a while now. Any news on when I can connect my Apple Watch?
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