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As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hello Lüm Members, Due to the Canada Post strike, your SIM card shipment may be delayed if you have placed an order in the past week. If your phone is eSIM capable and you wish to change your SIM type, please let us know. For more details about SIM shipping and tracking please visit our FAQ. We apologize for any…
I see there is a lot frustration on the forum about the new plans being introduced. I understand the frustration. I believe the new plans may appear to be drastically different than they will actually be for most people. I have done some very quick analysis comparing old vs. new to put things into perspective for the…
This may sound like whining but whatever. The main reason I switched to Lum was because of the zero data membership pricing model. I thought it was new and interesting and the perfect system for myself. I referred my friends and a couple of them joined as well. Now I feel like there has been a bait and switch. What I am…
My friends lum account is about to be shut down and is freaking out as lum attempted to charge $999 to her credit card for the 1 year renewal. an someone from lum please look at this and fix it. Its not a good look for lum and this ridiculous membership change nonsense. her help ticket is # 20855
I’ve been getting quite a few calls from Telus, Rogers etc.. in the last few months offering some pretty cheap plans lately on there budget companies plans(Fido, Koodo etc, ) like 50gb a month , and also advertising on social media. Plans for 25-35 dollars a month for that much data. Just wondering if perhaps you’re…
I have been trying too port my number away from lum mobile since Tuesday/Yesterday(it feels like its been forever) Basically lum support is telling me too use my 5 digit account number, and each time I have talked with Public support's team the error they are getting is that the account number is wrong, they said they need…
I am trying to transfer an eSIM from my iPhone 11 to iPhone 12 Pro. Have tried everything that Lum has suggested; I still get the message that the transfer of my phone number isn't supported even though both are eSIM compatible. The iPhone 12 does not have an actual SIM card, but my understanding is that it shouldn't need…
I thought I was able to activate my existing SIM and now cannot get out of that screen and no options to order a new one I paid for a yearly membership and so far cannot use it. Having no luck getting to options that others have said to go to as they are not showing up in any of my menu choices. Please help! This is very…
New activation on the new 5G plan here. I have VoLTE enabled on the iPhone 12. When I make or receive a call I see the little indicator flip to 3G during the call, and internet is super slow while on a call. As soon as you hang up, it flips back to 5G. This also happens if I set the Cell Data to LTE. It flips to 3G during…
Can I use the same email I used to create my Lum account for my wife's and daughter's account when I sign them up? Or does a different email need to be used for each account?
For example, the Motorola list has not been updated since the 2022 model phones. Do we assume that newer models of the same phone are compatible? Thanks.
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