Trouble porting number out of Lum re: IEMI

mistydg
mistydg Posts: 1 ✭Lüm Member
in Help

i have been unsuccessfully been trying to port my number out of Lum. Neither my account number or IEMI says is correct. We can’t use the text confirmation as the old SIM card is gone

Comments

  • H-Man
    H-Man Posts: 240 Lüm Super User

    You can go into your Lum account and toggle enable bypass sms. This would let you port out without replying to the text. Do not use IMEI to port in or out. Always use account number... if you are having trouble with the act #, please raise a ticket in your lum account and someone will be able to assist you.

  • Davefromsask
    Davefromsask Posts: 1 ✭Lüm Member
    edited November 16

    I'm having an awful time porting out to Public. It won't accept the IMEI I tried or the account number. Support said to put 000 before the account number but sadly this also didn't work. Don't know what to do at this point. I've wasted a whole day on and off trying to solve this.

  • Lüm Mobile
    Lüm Mobile Posts: 342 Lüm Admin

    Hi there, this appears to be a problem specific to Public Mobile. The account number functions correctly for other providers, and occasionally individuals may need to prefix it with 000.

    Thanks,

    Lüm Support

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