Difficulty porting number from Virgin Mobile

LT
LT Posts: 4 Lüm Member

I've tried EMEI and Account Numbers. I just keep getting the same email telling me it doesn't work.

Comments

  • Lüm Mobile
    Lüm Mobile Posts: 357 Lüm Admin

    Hi LT,

    I responded to your trouble ticket. Please take a look and let me know if you have any more questions through the ticketing system in MyLüm>Help.

  • Deyel
    Deyel Posts: 11 Lüm Member

    Be careful with the IMEI number. I tried copying it from the settings page on my iPhone and it failed. I typed in the number with no spaces and then the transfer worked.