SIM card hasn't arrived
It has been 5 days since I registered my account and ordered the SIM card. The tracking of SIM card shows me the same message that it takes a few hours to set up tracking. There is no way to reach LUM and get an answer. I hope I haven't made a mistake by signing up with this provider. Anyone out there received any communication from LUM over the last 5 business days?
Answers
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We found an issue with SIM shipment. We've contacted our warehouse and will be making sure the missed SIMs get shipped as soon as possible. Sorry for the delay!
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I ordered the SIM counting on the information you had provided about delivery time on your site (see the image below). Now I am forced to subscribe another month of my existing cell plan (over $100) while my membership with Lum is also paid for the same period. Not a very good start on another promise you make on your site ('Don't Waste Your Money'). Not a very happy beginning!
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The same is my case, I ordered 2 nos SIM on 5th Aug 22 but it is still not delivered on 11th Aug 22.
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Hello @goatsucker,
We can see that your SIM is out for delivery and should arrive in a day or two.
Thanks.
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My SIM was not delivered by Canada post. The tracking info indicates it was delivered today but it wasn't delivered to my address, so |I have no idea what to do now. Will I get another SIM delivered or do I need to close the account and sign up again? Nobody seems to be available either by chat or by phone for me to find out.
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