Data lost upon membership renewal

vgleepart
vgleepart Posts: 3 Lüm Member

I forgot to renew and let my membership expire around April 4th. I went in today (6th) to renew and saw it showed 1.89Gb data available, but an expired membership.


Upon buying a 3 month renewal membership, after updating, my data now shows 0.00Gb.


Please advise.

Comments

  • Lüm Mobile
    Lüm Mobile Posts: 196 Lüm Admin

    Hi there!

    I've fixed your missing data. You should be able to see it if you refresh.

  • vgleepart
    vgleepart Posts: 3 Lüm Member

    Yes, thank you for the quick turn around. I figured it was just a glitch being the new service and I'm probably one of the first to forget to turn on the auto renewal.

    Unfortunately I have been unable to get data working. It looks fine but that is because I was on wifi. As soon as I go just data, the LTE symbol flickers on for a second, then a few off, and the cycle repeats. I just posted a ticket so I won't go any further into detail here.

    Thanks again for the quick turn around on the glitch. Hoping the data can get sorted out soon.

  • Rintoul
    Rintoul Posts: 1 Lüm Member

    I have the same issue, I renewed from 3mo to 1yr and had 23 or 24 gb left from 25 gb and now it is at 21.05

  • H-Man
    H-Man Posts: 78 Lüm Super User

    Please raise a ticket in your Lüm account.