Troubleshooting & FAQs Troubleshooting

Identifying what is causing data usage

There are no scenarios where data usage can happen without your phone using it. Some apps like System Settings have the ability to force you to use data, even if you're on Wi-Fi. We recommend tracking these apps on your phone so you can determine what may be causing data usage.

Recommendations:

iPhone users: Use cellular data on your iPhone
Android and Pixel users: Reduce & manage mobile data usage

There are also apps you can download from the Google Play Store or Apple Store to track usage.

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