Troubleshooting & FAQs eSIM, SIM Card, Dual SIM

Understanding SIM, eSIM and Dual SIM

SIM

A Subscriber Identity Module (SIM) is a physical card installed in a phone that contains the information needed to connect to the SaskTel network

eSIM

An embedded SIM (eSIM) is an industry-standard digital SIM that allows you to activate a wireless plan without using a physical SIM
An eSIM provides all the same functionality as a physical SIM but is a digital version
eSIM is not transferable between phones. You will need to obtain a new eSIM for each phone change.
Note: your phone will require specific directions on how to set up eSIM.

Dual SIM

Dual SIM allows you to use 2 phone numbers on 1 device
Both phone numbers can make and receive voice calls, text messages (SMS), and multimedia messages (MMS)
- This means you can have your personal and business phone numbers on one eSIM-compatible phone
Only one phone number can be using the cellular network at a time

To access and manage your cellular settings on an iOS device with Dual SIM, you'll need to choose a phone number first.

Here are some additional links to follow for common steps to follow when using dual SIM's:

iOS - Using Dual SIM with an eSIM > Manage cellular settings

Samsung - How to use and manage dual SIM's

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