Troubleshooting & FAQs Troubleshooting

Troubleshooting roaming

For U.S or Mexico roaming, make sure you have travel data purchased!

Make sure you have the right travel data in myLüm.
Check how many bars you have. If you don't have service, you can't make phone calls.
Get someone you're with to text you. If you receive it but can't send texts, you probably don't have data.
Call another number to make sure the issue is happening on your end.
Toggle Airplane mode.
Restart your phone.
Let the community know and one of our members will help you.
Check the Discussion threads to see if there's an outage.
- If they can't, they'll tell you to raise a trouble ticket.

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