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Activating your SIM card
Log into myLüm. Click on SIM Activation. Enter your SIM's activation number in the field or scan the barcode with your phone. Choose if you want a new number or if you're bringing your number from your last provider. *See Bringing your current phone number to Lüm Mobile for more information. Review information and click…
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Adding an extended absence voicemail greeting
To record and turn on your extended absence greeting: Log into your voicemail. Enter your voicemail PIN and press #. Press: 4 3 2. 4 to administer account 3 for greetings 2 for extended absence greeting Record your new greeting and press #. Press # to accept your greeting. Press 1 to activate your extended absence…
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Buying a replacement SIM card
If your SIM card isn't working or you lost your phone, we can send you a new one. Log into myLüm. 🚩 Make sure your address is correct for shipping. Click on Buy & Manage. Click on Buy Data & more. Click on SIM Card and select SIM card. Click on Next. Review your Total and click Next. Make sure your payment information is…
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Buying one time data
We recommend setting up auto top up so you don't run out, but if you wanna buy a different amount, you can at any time. Log into myLüm. Click on Buy & Manage. Click on Buy Data & more. Click on Canada Data, pick your data size, and click Next. Review your purchase and credit card info and click Next(x2). Click Ok to go…
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Cancelling your order or account within the trial period
If you've already ported in, you MUST complete a number port with the new provider FIRST! This process will secure your phone number and automatically cancel your Lüm membership. If you haven't ported in your number or don't want to keep your number, you can cancel at any time but CANCEL WITH CAUTION - you will immediately…
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Changing your Lüm password
Update password Log into myLüm. Click on Update Profile. Click on Change Password. Enter your Current and New password in the fields. Click on Confirm Password. Forgot password Click on Forgot Password? on the myLüm login page. Enter your email address to receive a code to reset. Click on Reset Password. Follow the steps…
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Changing your membership
You can switch from a 3 month or 12 month membership type at any time. Log into myLüm. Click on Buy & Manage. Click on Change. Choose between After Current Plan Expires and Now. If you want to change it now, you'll receive an adjustment for the cost of your old plan. Choose the plan you want to switch to. If you want to…
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Changing your voicemail greeting
Tap the voicemail icon or dial *99. Enter your voicemail PIN and press #. Press: 4 3. Press: 1 for primary greeting. 1 for system greeting . 2 for personal greeting. * to return to previous menu . 2 for extended absence greeting. 3 to add your name Record your new greeting and press #. Press # to accept your greeting.
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Changing your voicemail pre-message information
When you listen to a voicemail, you'll hear information about the caller's name or phone number, date and time, and length of the message. If you don't want to hear that information, you can change it by updating to an abbreviated envelope. Log into your voicemail. Enter your voicemail PIN and press #. Press: 4 2 4 4 to…
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Checking if VoLTE is turned on
Make sure to have the latest software update on your phone. This can be a common reason why VoLTE isn't working. iPhone: Tap Settings > Cellular > Cellular Data Options > Voice & Data. Enable LTE, 5G Auto, or 5G On. Tap the VoLTE toggle to turn it on or off. Samsung: Tap Settings > Connections > Mobile networks. Tap the…