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Membership and data
When you sign up for Lüm, you will need to select your membership type and data bucket and any additional add on you choose. For more information about membership types, data buckets and additional add on, visit our plans page. Choose your Membership Type Choose your Canada Data size and optional Add On Optional: Enter…
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Checking if your phone is eSIM capable
If you are activating for the first time or changing your phone, these steps will check if your phone is eSIM capable. 📌For new activations - if you have not yet created your membership account, please go to and you will be redirected to this page after your have signed up. 📌 For phone or SIM changes - go to Switch Your…
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Past invoices and payments
If you require a copy of an old invoice you can view this in your email or you can view, download or email it to yourself from your myLüm. Follow these steps: Log into myLüm Click on Payments Find the Invoice/Payment you wish to review Click the Green Arrow Click Download or Email
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eSIM activation by phone type
You're nearing the final steps of your eSIM activation journey, and you're doing great! If you haven't signed up yet, please go through those steps first and you will be redirected to this page when applicable. 🚩To finalize the activation of your eSIM, we recommend accessing your email from another phone or computer to…
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Change Your Phone Number
If you wish to change your phone number, you can do so at any time, and it's completely free! Here's a step-by-step guide on how to do it: Log into your myLüm account. Click on Update Profile. Select Change Phone Number. Enter your Password for verification. Choose between: a) Yes, I already have a number and I want to use…
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Membership Renewal and Data Recharge
At Lüm, we strive to make things as seamless as possible so you can carry on with the things that are more important to you, instead of having to worry about paying bills! Membership Renewal Auto Renew is set up automatically. This will renew your membership automatically when it's about to expire. If you've turned it off…
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Wi-Fi Calling and Texting
Lüm now has Wi-Fi Calling! This means you can keep calling and texting even when there’s little or no cell coverage! Set it up on your iPhone and we take care of the rest. Your phone will switch to Wi-Fi Calling for your calls and texts whenever you are connected to Wi-Fi and have zero or poor cell signal when you're…
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Changing your voicemail pre-message information
When you listen to a voicemail, you'll hear information about the caller's name or phone number, date and time, and length of the message. If you don't want to hear that information, you can change it by updating to an abbreviated envelope. Log into your voicemail. Enter your voicemail PIN and press #. Press: 4 2 4 4 to…
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Setting up a group list for voicemail
A group list allows you to send the same message to several people (who also use Lum Mobile or SaskTel voice mail) at the same time. You can have up to 15 group lists with up to 25 phone numbers in each list. To set up a group list: Log into your voicemail. From the main menu, press 4 to administer your account.…
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Adding an extended absence voicemail greeting
To record and turn on your extended absence greeting: Log into your voicemail. Enter your voicemail PIN and press #. Press: 4 3 2. 4 to administer account 3 for greetings 2 for extended absence greeting Record your new greeting and press #. Press # to accept your greeting. Press 1 to activate your extended absence…