Pausing network access
You have the ability to temporarily stop your phone from using data, calls, and texts. A few scenarios where this would be used are: Lost or stolen phone Parental controls Log into myLüm. Click on Settings. Click on Pause Lüm Service. 🚩 Please wait at least 1 minute before trying to resume your service! To turn on service…
Referring a friend (on hold)
Refer a Friend on Hold For a limited time, we have a new deal for customers when they sign up. While this promotion is running, we’ve put Refer a Friend on hold. If your referral code was used before January 4, 2023, you will still automatically save $25 on your next membership renewal.
Renewing your membership
Your account is setup to renew automatically, but if you disabled auto pay, you can purchase it at any time manually. We recommend Auto Renew to make sure there is no interruption in your service, but if you'd like to turn it off and renew manually, follow these steps! Log into myLüm. Click on Buy & Manage. Click on Renew.…
Setting up a group list for voicemail
A group list allows you to send the same message to several people (who also use Lum Mobile or SaskTel voice mail) at the same time. You can have up to 15 group lists with up to 25 phone numbers in each list. To set up a group list: Log into your voicemail. From the main menu, press 4 to administer your account.…
Setting up Data Auto Top Up
Your data can automatically renew when you're low on data. You'll still receive a notification when you're about to run out, but you won't experience any service disruption with auto top up! To set it up: Log into myLüm. Click on Auto Data Recharge. Turn Data on. Choose which data amount you want to automatically purchase…
Signing up for Lüm Mobile membership
Log into myLüm. Click on Purchase Membership. Choose membership and data size. Follow the steps to add your personal information. Activate your account once you have your SIM.
Turning membership auto renew on or off
Auto renew is set up automatically. This will automatically renew your membership when it's about to expire. If you turned it off and want to avoid possible interruption of your service, you can turn auto pay back on to renew your membership automatically. Log into myLüm. Click on Buy & Manage. Check the box beside Auto…
Turning on/off VoLTE
Make sure your device is VoLTE capable. The list is updated frequently, so check often! Turn VoLTE on. iOS: Settings>Cellular>Cellular Data Options>Voice & Data>VoLTE Android: Settings>Connections>Mobile networks>VoLTE calls Check for software updates on your phone if your device is capable but you don't see the VoLTE…
Updating payment information
Log into myLüm. Click on Update Profile. Click on Update Payment Information. Update your credit card information and click Save.
Updating personal information
Log into myLüm. Click Update Profile x2. Make your changes to: Personal information Update address Click on Update.