Membership Renewal and Data Recharge
At Lüm, we strive to make things as seamless as possible so you can carry on with the things that are more important to you, instead of having to worry about paying bills! Membership Renewal Auto Renew is set up automatically. This will renew your membership automatically when it's about to expire. If you've turned it off…
Moving your SIM to a new phone
When you get a new phone, we recommend doing the following steps: Use your old phone to help setup your new phone. Switching to a new iPhone Switching to a new Android phone Put your SIM card into your new phone. Download the Lüm app.
Pausing network access
You have the ability to temporarily stop your phone from using data, calls, and texts. A few scenarios where this would be used are: Lost or stolen phone Parental controls Log into myLüm. Click on Settings. Click on Pause Lüm Service. 🚩 Please wait at least 1 minute before trying to resume your service! To turn on service…
Renewing your membership
Your account is setup to renew automatically, but if you disabled auto pay, you can purchase it at any time manually. We recommend Auto Renew to make sure there is no interruption in your service, but if you'd like to turn it off and renew manually, follow these steps! Log into myLüm. Click on Buy & Manage. Click on Renew.…
Setting up a group list for voicemail
A group list allows you to send the same message to several people (who also use Lum Mobile or SaskTel voice mail) at the same time. You can have up to 15 group lists with up to 25 phone numbers in each list. To set up a group list: Log into your voicemail. From the main menu, press 4 to administer your account.…
Signing up for Lüm Mobile membership
Log into myLüm. Click on Purchase Membership. Choose membership and data size. Follow the steps to add your personal information. Activate your account once you have your SIM.
Turning on/off VoLTE
Make sure your device is VoLTE capable. The list is updated frequently, so check often! Turn VoLTE on. iOS: Settings>Cellular>Cellular Data Options>Voice & Data>VoLTE Android: Settings>Connections>Mobile networks>VoLTE calls Check for software updates on your phone if your device is capable but you don't see the VoLTE…
Updating payment information
Log into myLüm. Click on Update Profile. Click on Update Payment Information. Update your credit card information and click Save.
Updating personal information
Log into myLüm. Click Update Profile x2. Make your changes to: Personal information Update address Click on Update.
Wi-Fi Calling and Texting
Lüm now has Wi-Fi Calling! This means you can keep calling and texting even when there’s little or no cell coverage! Set it up on your iPhone and we take care of the rest. Your phone will switch to Wi-Fi Calling for your calls and texts whenever you are connected to Wi-Fi and have zero or poor cell signal when you're…