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Call Display for Name and Number
When you make a call with Lüm, your number shows up, but your name doesn’t tag along unless the person you are calling has you saved as a contact. Some service providers have introduced a feature that enables the display of the caller's name alongside their phone number. This will only work for those who have opted for…
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Cyber Security Blocking
Cyber Security BlockingAs part of Lüm our commitment to protecting our customers, and in alignment with Compliance and Enforcement and Telecom Decision CRTC Decision 2025-142, Development of a framework to limit botnet traffic, 13 June 2025, Lüm uses SaskTel's network-level cyber security blocking framework. This framework…
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mySaskTel App Installation
You may be wondering why a mySaskTel App showed up when you activated. When switching networks or inserting a new SIM the APN settings (Access Point Name) don’t always update properly on their own. When these settings are missing or incorrect, things like mobile data and picture messaging (MMS) might not work. To help…
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Difference Between iMessage, RCS, SMS, MMS, and Third-Party Messaging Apps
Understanding the Difference Between iMessage, RCS, SMS, MMS, and Third-Party Messaging Apps In today’s mobile world, we have more ways than ever to communicate. While traditional messaging formats like SMS and MMS are still around, newer systems like iMessage, RCS, and third-party apps like WhatsApp and Facebook…
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New Plans FAQ
Why is Lüm introducing new plans? We heard our customers wanted more value in the membership and options for more data at a lower cost, so we delivered! We now offer 7 membership plans that include membership and data together - now you can pick from monthly, 3 month or 1 year membership plans that include data buckets of…
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Spam Calls and Caller ID spoofing
Spam calls can be annoying, disruptive and sometimes even dangerous. The bad news With todays technology people can appear to be from a company or someone they know, but they're not from that company or person. For example, you may get a call that looks like it's from: Your own name and phone number A company whose name is…
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9-8-8 Suicide Crisis Helpline
9-8-8 Suicide Crisis Helpline 9-8-8 is a free service for anyone who is thinking about suicide, or who is worried about someone they know. Call or text 9-8-8 toll-free, anytime to connect to a responder to get help without judgement. Support is in English or French. For more information, visit https://988.ca. What is…
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Lüm Compatible Phones by IMEI
Are you wondering if your phone is compatible with Lüm so you can get the services you need? If the answer is yes, while we can't guarantee compatibility without using the IMEI checker, we can provide you with some useful guidelines to determine if your phone is likely to work with your network if the IMEI is not…
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Transferring Your Number to Another Provider
Lüm Mobile offers a range of benefits on our recent plans such as unlimited talk and text, access to 5G speeds, data that rolls over, and the ability to manage your account digitally. However, if you still wish to port out, here are the steps to follow: Please follow the steps below to transfer/port your number to another…