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Discontinued Plans
You might have heard about our new membership plans launched October 24th, 2024. For now, you’ll stay on your current membership until it expires - you paid upfront so we want to make sure you get the full value of that membership. If you have questions about this change check out the New Plans FAQ. If you still have…
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Multi-factor Authentication
We know how crucial account security is, so we've provided the option to add multifactor authentication. To enable this security feature Login to myLüm Click Security & Controls. Toggle Multi-factor Authentication on/off
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New Plans FAQ
Why is Lüm introducing new plans? We heard our customers wanted more value in the membership and options for more data at a lower cost, so we delivered! We now offer 7 membership plans that include membership and data together - now you can pick from monthly, 3 month or 1 year membership plans that include data buckets of…
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Beware of Caller ID spoofing
We are aware of people getting phone calls which appear to be from a company or someone they know, but they're not from that company or person. For example, you may get a call that looks like it's from: Your own name and phone number A company whose name is familiar to you 1.800.xxx.xxxx (a recognized Business phone…
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Biometric / Face Unlock
The myLüm app offers the convenience of fingerprint or facial recognition login! To activate or deactivate this feature: Log into myLüm Click Settings Click Security & Control Toggle the Biometric / Face Unlock option to On/Off Click Ok on the confirmation message. Lüm customers may have multiple accounts, and your…
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Voicemail PIN Reset and Notifications
Lüm members can now reset their own Voicemail PIN and receive alerts when a voicemail is left. You also have the ability to attach voicemail messages to your notifications, making it easy to save important voicemails for record-keeping or preserving a loved one's voice. Login to myLüm Click Settings Click Voicemail Enter…
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Get an eSIM or SIM Card
You may have reached this page for 1 of 2 scenarios. Please read the scenarios to see which fits you. Scenario 1: New Lüm Members who have not yet created a membership, please start by signing up. If you have already signed up, proceed with step 1 below. Scenario 2: Existing Lüm Members who have changed phones or wish to…
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Manage Voicemail Subscription
If you wish to add voicemail part way through your membership, follow the below steps: Log into myLüm Click Manage Services Click Data & Add-ons Click Purchase Now Click Voicemail Click Next Review the prorated amount and click Proceed Confirm payment card details and click Pay Click Ok Your voicemail will auto renew with…
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How to Turn On/Off Live Voicemail in Apple iOS 17
If you are receiving voicemails but don't subscribe to voicemail, Apple iOS 17 and up has a feature called Live Voicemail which is on by default. This feature works differently than traditional voicemail. It does not answer calls all the time (for example, when you're out of service, the phone is in airplane mode, or…
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eSIM Activation by Phone Type
New Lüm Members who have not yet created a membership, please start by signing up. Once you are at the eSIM activation step continue with step 1 below. Existing Lüm Members who have changed phones or wish to obtain a new eSIM or SIM card will start by going to My Account → Switch Your Phone and continue with step 1 below.…