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New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
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Outages
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
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Lüm Member Forum Guidelines
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
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Helpful tips: Porting in your number
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
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Does Lum Mobile Plan to Support RCS Messaging for iPhone Users?
Apple rolled out iOS 18 on September 16, 2024, which includes RCS messaging support, making it easier for iPhone users to communicate with Android users. Does Lum Mobile have any plans to enable this feature for their customers? Or would it be considered to be put on the road map for the future?
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What else can I try to get service?
I've got the following Access Point settings: Name: Lum APN: lum MMSC: http://mms.lum.ca/ MMS Proxy: mig.lum.ca MMS Port: 80 MVNO Type: GID MVNO Value: 5A I've made sure that my service is not set to "paused" in the "Security & Controls" section. I've also tried SaskTel's APN settings. Any ideas?
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Can't log in to my Lum account
I'm trying to log into our account from the page https://mylum.lum.ca/#/auth/login but after entering e-mail and password into the pop-up, it disappears, and I'm back at the original page. This page flashes briefly, and the "Log In" button briefly changes to say something like "keycloak." I tried resetting my password in…
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Referal Not Being Used
I have a $25 referal just sitting in my account. I'm on the old plan and it expires in early March. I am trying to select the 150GB for $300 and there's no option to allocate the referal to the future plan.
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I’m in Arizona with iPhone XR. I have a gigabyte of US data. I can’t make or receive phone calls. Ne
I can’t make or receive phone calls in US. AT&T is shown on my network selection and I am connected to tower. All updates were done. Data roaming is on. Please help. Been two days already
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New signup/porting
Does Lum prompt for porting after you buy your new plan?
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5g
I have an iPhone 16 and renewed on the new plan. I’m not getting 5g only LTE. I have toggled cellular and restarted my phone. Do I need a different SIM card or something ?
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Lüm Android App - Data bucket Widget
Sounds as simple as it is, I'd like to have the option to add a resizable widget on my android homescreen. It should show me my data usage and days left of membership, at minimum. It's a perfect utility for a widget+ can help me stay more on-top my data usage week to week.
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Activating SIM
I recently received my SIM card in the mail and have gone through all the steps of activating it, however my activation keeps failing. I am using the same number as my old provider so now I am stuck with no service because my number transfer is approved (no more service from old provider) but my SIM card will not activate…
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How do I get support on this site that actually helps me?
I have been trying too port my number away from lum mobile since Tuesday/Yesterday(it feels like its been forever) Basically lum support is telling me too use my 5 digit account number, and each time I have talked with Public support's team the error they are getting is that the account number is wrong, they said they need…