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Lüm Member Forum Guidelines
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
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Helpful tips: Porting in your number
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
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RCS Messaging is Here!
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
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New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
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Outages
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
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annual renewal
My plan was renewed today for 1 month. I was previously on an annual renewal and I did not request a change. I searched on your website and it shows that this option is still available. Please review and correct or advise if I can no longer select annual. Thanks.
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The phone cannot receive calls on the first attempt
The phone cannot receive calls on the first attempt; it usually takes two tries for the call to go through.
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Travel data bundles.
It would be nice to be able to buy a bit more travel data bundled together for a better price. 15 bucks for 1gb is pretty pricy!
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Usage History Date Glitch
The usage history shows no records. The default From Date is set as a future date for some reason. Has to be adjusted manually every time. See attached screenshot.
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Fires Causing Service Impairments in Northern SK
Due to prolonged power outages caused by the ongoing wildfires in Northern Saskatchewan, wireless cellular service is currently unavailable in Deschambault Lake and Pelican Narrows. SaskTel also anticipates that services in Jan Lake may become unavailable. These disruptions will continue until commercial power is restored…
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I lost my cell phone how do I get a new Sim Card for a iPhone 13
Can you mail it or is canada post striking
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Canada Post Strike
Heads up! Due to the Canada Post strike, SIM cards will be shipped via courier to physical addresses only. If you have a PO Box, we’ll contact you for an alternative delivery location. Choose eSIM to skip shipping and get connected quickly.
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Voicemail PIN for my wife
Hello. I need to add a PIN for my wife's voicemail on her phone number. We have two phone numbers with Lum, under the same account, and when I try to reset PIN from my online account, it only resets it for my voicemail. She is receiving voicemails that she is not able to listen to because she doesn't have a PIN for her…
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birthday gift of 1 GB
Did anyone else receive a gift of 1 GB on their birthday? I am pretty sure I saw a notification about this on the Lum app on that day, but I see no record of it anywhere on the app now and nothing online about this benefit.
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Apple Watch
eSIM has been working for a while now. Any news on when I can connect my Apple Watch?