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Canada Post Strike Impacts
Hello Lüm Members, Due to the Canada Post strike, your SIM card shipment may be delayed if you have placed an order in the past week. If your phone is eSIM capable and you wish to change your SIM type, please let us know. For more details about SIM shipping and tracking please visit our FAQ. We apologize for any…
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New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
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New Lum Plans - Cost Analysis - Old VS New.
I see there is a lot frustration on the forum about the new plans being introduced. I understand the frustration. I believe the new plans may appear to be drastically different than they will actually be for most people. I have done some very quick analysis comparing old vs. new to put things into perspective for the…
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Helpful tips: Porting in your number
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
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New, lower data membership plans
There should be a plan with a lower price and less data. Where are plans for 3, 5 or 10GBs per month? I am an ultra-low data user, 150GB is a massive waste for me, even with rolling over. It is 99% waste and there's absolutely no better option for what I am sure is a good amount of people in my boat. I bought 25 GBs 2.5…
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Managing Cell Service for my In-laws
Hi all. Background: Currently my in-laws are retired and using Sasktel mobile service. Majority of the time they are at home and have wifi, etc. Last year or so their Cell service usage is quite low. They still travel to USA each winter, where the majority of the time they have wifi, etc. I currently remotely manage their…
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Why no 5G for those of us still on their old memberships?
With the release of the new plans, it appears Lum now supports 5G. However, it says here that you need to be on one of the new plans to get it. Why can't 5G be enabled for all customers? It's not like it's used as an incentive for people to switch to the new plans since we're unable to switch until our current memberships…
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wifi calling
How do I activate wifi calling?
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No Low Use New Plans?
Just saw the new plans, and there seems to be no options at all for people who don't use much data — the entire selling point of Lum in the first place for me. As someone on a 3 month renewal who uses under 2GB a month, as it stands, my bill is going to increase by 50%, and all i'm going to get is 15x more data than I will…
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Auto Renew
I just received my auto renew email. Obviously, I want to renew (love the service!), but I would like to drop the “Talk and Text” option from my auto renewal ….. and just use my data. The Ap won’t let me ‘toggle’ under the Talk and Text tab to auto renew = yes. how do I make this change ….. do I have to cancel the Talk and…
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Voicemail Password
Hey anyone know what the voicemail password is when you sign up?
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Other competitors offering tempting deals.
I’ve been getting quite a few calls from Telus, Rogers etc.. in the last few months offering some pretty cheap plans lately on there budget companies plans(Fido, Koodo etc, ) like 50gb a month , and also advertising on social media. Plans for 25-35 dollars a month for that much data. Just wondering if perhaps you’re…
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Renewal is buggy as all get-out
The renewal process seems to be very buggy. When I go to manage services, I see a BOX titled CHANGE MEMBERSHIP that tells me to go to CHANGE MEMBERSHIP. I click on the Box title several times, finally notice there is a CHANGE MEMBERSHIP BUTTON in the box above. Click that. I get a message that my membership is changed to…
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New Plans
So I got an email today, saying I have to convert to one of the new LUM plans. I currently pay $60 for 3 months. Now I get to pay $90 for 3 months. I'm not sure why I should be excited about this! I'm a snowbird and will be going south shortly, so I won't make any drastic changes at this time - but I assure you, I'll be…