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3G Wireless Network Turn Down in October 2027
SaskTel is turning down its 3G wireless network on October 1, 2027. Since we're powered by SaskTel’s wireless network, here’s what that means for Lüm Mobile customers. After October 1, 2027: 3G devices will no longer work on SaskTel’s network Devices that are not Voice over LTE (VoLTE) compatible won’t be able to make…
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Get a Premium Calm Subscription on Us!
Because we believe your mental health matters just as much as your mobile plan. We teamed up with Calm to help you stress less, sleep more, and live mindfully – whether you’re at home, at work, or on the go. It’s our way of supporting a healthier, more connected community. Learn more
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Helpful tips: Porting in your number
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
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Lüm Member Forum Guidelines
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
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RCS Messaging is Here!
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
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New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
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Outages
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…
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The phone cannot receive calls on the first attempt
The phone cannot receive calls on the first attempt; it usually takes two tries for the call to go through.
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Cost to call Panama from Canada
I can't find long distance rates for lum Cost to call Panama from Canada is what I'm looking for
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Managing data usage
There are many apps, settings, updates, including backups that can use up your cellular data (in the background) and thus escalate data usage while not connected to wifi . My home wifi can handle most of these tasks generally and for the most part it does. There are YouTube videos that can help people manage cellular data…
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Renew 150 gb
How do I renew my membership with the 1 year 150 gb plan? Website shows this plan in the "plans availaible" however does not show this plan when I click on renew.
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Voicemail
Is anyone here experiencing problem with Lum's voicemail?
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I'm having problems calling certain numbers
I call the number they pickup and either of us can hear each other.
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I am 6 months into a term, is there any way I can take advantage of the boxing week sale?
I would hope Lum offers its customers a holiday gift like my previous carrier always did. This would be a nice practice that would show Lum is not not a big evil like some of its competitors are. Thanks, Saskabee
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RCS not working
Has anyone else with an Android phone having issues with the RCS texting not working? I've tried all the solutions google offer as far as clearing the cache, restarting the phone. Nothing is helping so just seeing if I'm the only one.
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Cannot Activate Lume Mobile SIM
Hi everyone, Last Friday, I bought a Lume Mobile plan and recieved an email with my Lume account and the receipt of my purchase (along with other pdfs regarding Terms or Service and Privacy Policy). However, I never received any email that you would allow me to activate my SIM. Likewise, when I log in to myLum account, I…
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3G Network Shutdown in Manitoba
Heads up – there’s changes coming to wireless service in Manitoba. On December 31, 2025, our roaming partners will start shutting down their 3G networks in Manitoba. That means if your phone relies on 3G, it won’t be able to make and receive calls (including 9-1-1) in Manitoba. You might also not be able to send and…