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When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Because we believe your mental health matters just as much as your mobile plan. We teamed up with Calm to help you stress less, sleep more, and live mindfully – whether you’re at home, at work, or on the go. It’s our way of supporting a healthier, more connected community. Learn more
SaskTel is turning down its 3G wireless network on October 1, 2027. Since we're powered by SaskTel’s wireless network, here’s what that means for Lüm Mobile customers. After October 1, 2027: 3G devices will no longer work on SaskTel’s network Devices that are not Voice over LTE (VoLTE) compatible won’t be able to make…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps.…
Heads up – there’s changes coming to wireless service in Manitoba. On December 31, 2025, our roaming partners will start shutting down their 3G networks in Manitoba. That means if your phone relies on 3G, it won’t be able to make and receive calls (including 9-1-1) in Manitoba. You might also not be able to send and…
How do I renew my membership with the 1 year 150 gb plan? Website shows this plan in the "plans availaible" however does not show this plan when I click on renew.
I would hope Lum offers its customers a holiday gift like my previous carrier always did. This would be a nice practice that would show Lum is not not a big evil like some of its competitors are. Thanks, Saskabee
I received a pop up on my phone saying SIM card changed Restart your phone to begin using your new SIM card Your new service provider's apps and settings will be added. Some apps and services installed by your previous service provider will be deleted Your personal data won't be affected I'm worried this may be a sim swap…
Hi, I need to port 2 numbers to lum, but I do not know how to do it. Do I need to buy a plan first and then I’ll get the option to port? Or can I port the numbers before picking a plan? and I have a SIM so should I pick the SIM or could it be eSIM in this case too? Thanks!
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