Lüm Communications

FAQ
Community Help
Help is always available and 100% online. No waiting on the phone on-hold or trying to find a location near you - just hop online wherever you are and find the answers!
Lüm Communications
We'll use this to update you on things that are important.
Outages
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages

Announcements

Helpful tips: Porting in your number
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
RCS Messaging is Here!
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Outages
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Lüm Member Forum Guidelines
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…

Recent Discussions

RCS Messaging is Here!
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Lüm Member Forum Guidelines
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Canada Post Strike
Heads up! Due to the Canada Post strike, SIM cards will be shipped via courier to physical addresses only. If you have a PO Box, we’ll contact you for an alternative delivery location. Choose eSIM to skip shipping and get connected quickly.
No Text for porting confirmation from previous provider?
I am trying to activate eSim by porting my old number from Virgin to Lum. But it's been over 2 hours since I made request and still NO text from Virgin for me to accept. What should I do?
I am in the US, my phone does not receive texts and calls from many sources
I have checked everything suggested by FAQ.My spouse has a similar phone (Motorola Pure) and identical Lum account and his works fine. My phone did receive a call from our US Skype phone number but not from my spouse(in the US) and or daughter (in Canada) I notice ,comparing settings on both our phones that under"network…
Roaming
Good day. I searched for an answer but wasn't quite sure whether I have it correct or not. Basically, my questions are: When travelling with wife and in family the U.S.A., are we able to call each other ? or just text ? 2. Does 911 work on my phone when in the states ? This is very important to me as I have health issues.
How often is the VoLTE Capable Phone List updated?
For example, the Motorola list has not been updated since the 2022 model phones. Do we assume that newer models of the same phone are compatible? Thanks.
Your old voicemail messages are going away!
Heads up! Your voicemail switched to a new mailbox on July 19th and any saved messages in your old mailbox are going away before you know it. You can only access voicemail messages in your old mailbox until October 11, 2024, by dialing 306-789-MAIL (6245). Haven’t set up your new mailbox yet? You'll have to create a new…
New Voicemail Platform Coming Soon!
We’re changing our voicemail system on July 13th, 2024 to continue providing you high quality voicemail service with some additional features. Your Lüm phone number will automatically switch to the new voicemail system. Here’s what you need to know: No changes to your price or features New mailbox – All new messages will…
9-8-8 Suicide Crisis Helpline
9-8-8 Suicide Crisis Helpline 9-8-8 is a free service now available in Canada for anyone who is thinking about suicide, or who is worried about someone they know. Call or text 9-8-8 toll-free, anytime to connect to a responder to get help without judgement. Support is in English or French. For more information,…
Android myLüm Update - Potential error received if app is not up to date.
If your Google Play Store doesn't have auto-update enabled, you might encounter errors related to your internet connection or other issues when trying to use myLüm. To resolve this, please update the app or reinstall it directly from the Google Play Store. Thanks! Lüm Support
Emergency Public Alerts
The province uses SaskAlert (Saskatchewan's Emergency Public Alerting program) to alert the public in real-time of an emergency situation - and we know that some mobile phones are not compatible to automatically receive the SaskAlert emergency messages. If your phone is not compatible and you want to receive SaskAlert…