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Lüm Member Forum Guidelines
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
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Canada Post Strike Impacts
Hello Lüm Members, Due to the Canada Post strike, your SIM card shipment may be delayed if you have placed an order in the past week. If your phone is eSIM capable and you wish to change your SIM type, please let us know. For more details about SIM shipping and tracking please visit our FAQ. We apologize for any…
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New Plans FAQ's
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
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I am in the US, my phone does not receive texts and calls from many sources
I have checked everything suggested by FAQ.My spouse has a similar phone (Motorola Pure) and identical Lum account and his works fine. My phone did receive a call from our US Skype phone number but not from my spouse(in the US) and or daughter (in Canada) I notice ,comparing settings on both our phones that under"network…
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Roaming
Good day. I searched for an answer but wasn't quite sure whether I have it correct or not. Basically, my questions are: When travelling with wife and in family the U.S.A., are we able to call each other ? or just text ? 2. Does 911 work on my phone when in the states ? This is very important to me as I have health issues.
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How often is the VoLTE Capable Phone List updated?
For example, the Motorola list has not been updated since the 2022 model phones. Do we assume that newer models of the same phone are compatible? Thanks.
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New, lower data membership plans
There should be a plan with a lower price and less data. Where are plans for 3, 5 or 10GBs per month? I am an ultra-low data user, 150GB is a massive waste for me, even with rolling over. It is 99% waste and there's absolutely no better option for what I am sure is a good amount of people in my boat. I bought 25 GBs 2.5…
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Your old voicemail messages are going away!
Heads up! Your voicemail switched to a new mailbox on July 19th and any saved messages in your old mailbox are going away before you know it. You can only access voicemail messages in your old mailbox until October 11, 2024, by dialing 306-789-MAIL (6245). Haven’t set up your new mailbox yet? You'll have to create a new…
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New Voicemail Platform Coming Soon!
We’re changing our voicemail system on July 13th, 2024 to continue providing you high quality voicemail service with some additional features. Your Lüm phone number will automatically switch to the new voicemail system. Here’s what you need to know: No changes to your price or features New mailbox – All new messages will…
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9-8-8 Suicide Crisis Helpline
9-8-8 Suicide Crisis Helpline 9-8-8 is a free service now available in Canada for anyone who is thinking about suicide, or who is worried about someone they know. Call or text 9-8-8 toll-free, anytime to connect to a responder to get help without judgement. Support is in English or French. For more information,…
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Android myLüm Update - Potential error received if app is not up to date.
If your Google Play Store doesn't have auto-update enabled, you might encounter errors related to your internet connection or other issues when trying to use myLüm. To resolve this, please update the app or reinstall it directly from the Google Play Store. Thanks! Lüm Support
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Emergency Public Alerts
The province uses SaskAlert (Saskatchewan's Emergency Public Alerting program) to alert the public in real-time of an emergency situation - and we know that some mobile phones are not compatible to automatically receive the SaskAlert emergency messages. If your phone is not compatible and you want to receive SaskAlert…
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#BloomWithLüm
Hey Lüm Members! We want to hear your thoughts about #BloomWithLüm. Lüm Mobile is committed to using our voice and social media to share information to spark conversations and inspire actions to help the environment. When we mail your SIM card, we'll include a little something extra: a packet of locally sourced, native…