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Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Hello Lüm Members, Due to the Canada Post strike, your SIM card shipment may be delayed if you have placed an order in the past week. If your phone is eSIM capable and you wish to change your SIM type, please let us know. For more details about SIM shipping and tracking please visit our FAQ. We apologize for any…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
I see there is a lot frustration on the forum about the new plans being introduced. I understand the frustration. I believe the new plans may appear to be drastically different than they will actually be for most people. I have done some very quick analysis comparing old vs. new to put things into perspective for the…
This may sound like whining but whatever. The main reason I switched to Lum was because of the zero data membership pricing model. I thought it was new and interesting and the perfect system for myself. I referred my friends and a couple of them joined as well. Now I feel like there has been a bait and switch. What I am…
I’ve been getting quite a few calls from Telus, Rogers etc.. in the last few months offering some pretty cheap plans lately on there budget companies plans(Fido, Koodo etc, ) like 50gb a month , and also advertising on social media. Plans for 25-35 dollars a month for that much data. Just wondering if perhaps you’re…
With the release of the new plans, it appears Lum now supports 5G. However, it says here that you need to be on one of the new plans to get it. Why can't 5G be enabled for all customers? It's not like it's used as an incentive for people to switch to the new plans since we're unable to switch until our current memberships…
Just saw the new plans, and there seems to be no options at all for people who don't use much data — the entire selling point of Lum in the first place for me. As someone on a 3 month renewal who uses under 2GB a month, as it stands, my bill is going to increase by 50%, and all i'm going to get is 15x more data than I will…
So I got an email today, saying I have to convert to one of the new LUM plans. I currently pay $60 for 3 months. Now I get to pay $90 for 3 months. I'm not sure why I should be excited about this! I'm a snowbird and will be going south shortly, so I won't make any drastic changes at this time - but I assure you, I'll be…
I never received notification about the new plans being rolled out, I just went to the Lum website tonight and found out. I'm still trying to wrap my head around this. When I signed up, I purchased 95 GBs for something like $200. When I purchased this data, I was promised my data would NEVER expire. Is this correct or am I…
Apple rolled out iOS 18 on September 16, 2024, which includes RCS messaging support, making it easier for iPhone users to communicate with Android users. Does Lum Mobile have any plans to enable this feature for their customers? Or would it be considered to be put on the road map for the future?
It is very difficult to monitor data use. Please add a simple data count down to show how quickly it is being used
Allowing Lum devices to automatically connect to and use Sasktel Select WiFi would go a long way in keeping my Lum membership and possibly adding additional devices to Lum.
I had issues with features on my Samsung after switching to Lum and ended up needing a physical SIM card. I had issues with the new SIM card process and it took a while to figure out while I was left without service. However, I was able to eventually work it all out with Lum and service and all features were restored. A…
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