Help is always available and 100% online. No waiting on the phone on-hold or trying to find a location near you - just hop online wherever you are and find the answers!
We'll use this to update you on things that are important.
When a service outage occurs, we'll do everything we can to fix it as soon as possible. To keep up to date on current outages see: https://www.sasktel.com/wps/wcm/connect/content/home/Reported+Outages/Outages
Hey Lüm Members, we are glad you are here! This forum is meant to help members communicate effectively, solve problems together, and share knowledge. Posts that don’t add to the group’s technical understanding may be removed. Always be respectful, polite, and considerate when participating. Click here for full details on…
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
RCS Messaging is Here! As of, March 31, 2025—iPhone and Android users can enjoy the same next-level messaging experience with each other. So, what’s the big deal? Think of it as SMS and MMS 2.0—but way better! With RCS, you get: ✅Group messaging ✅Indicators when messages are being typed, delivered, and read ✅Message…
As many of you are aware we have launched new plans. We have 7 new plans to offer ranging from 1 year 3 month and 1 month durations. Here’s a few things included with all the plans: They are fast – every plan has 5G speed and no throttles! Unlimited calling and texting within Canada and to the U.S. Rollover data – any…
If there's a service outage, we'll work our hardest to get it fixed ASAP. Since we use SaskTel's network, you can stay updated on any outages here. If you don't see an outage listed but still have a technical issue that our FAQs can't solve, please create a support request by following these steps. Thanks, The Lüm Team
Apple rolled out iOS 18 on September 16, 2024, which includes RCS messaging support, making it easier for iPhone users to communicate with Android users. Does Lum Mobile have any plans to enable this feature for their customers? Or would it be considered to be put on the road map for the future?
Full bars of reception however cannot connect to LUM network. Zero data. Unable to make calls.
Sounds as simple as it is, I'd like to have the option to add a resizable widget on my android homescreen. It should show me my data usage and days left of membership, at minimum. It's a perfect utility for a widget+ can help me stay more on-top my data usage week to week.
With the release of the new plans, it appears Lum now supports 5G. However, it says here that you need to be on one of the new plans to get it. Why can't 5G be enabled for all customers? It's not like it's used as an incentive for people to switch to the new plans since we're unable to switch until our current memberships…
I believe the new plans may appear to be drastically different than they will actually be for most people. I have done some very quick analysis comparing old vs. new to put things into perspective for the average Lum subscriber. By no means, is this a definitive tool that you should use to make a decision. This is just…
It is very difficult to monitor data use. Please add a simple data count down to show how quickly it is being used
Allowing Lum devices to automatically connect to and use Sasktel Select WiFi would go a long way in keeping my Lum membership and possibly adding additional devices to Lum.
I had issues with features on my Samsung after switching to Lum and ended up needing a physical SIM card. I had issues with the new SIM card process and it took a while to figure out while I was left without service. However, I was able to eventually work it all out with Lum and service and all features were restored. A…
Hoping for some sort of call control feature forcing callers to press a number to continue or something. Currently being bombarded with a dozen spam calls a day, and due to my profession, I cant just block unlisted numbers.
It would be a cool idea to be able to export your usage data as a excel or CSV file.
It looks like you're new here. Sign in or register to get started.
