Help is always available and 100% online. No waiting on the phone on-hold or trying to find a location near you - just hop online wherever you are and find the answers!
We'll use this to update you on things that are important.
We want to get your feedback on where we can improve and any ideas that you may have!
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process. Entering your address Street name: Do not include directions (E, W) if part of your address. House/Apartment number: If you live in an…
can eSIM be added to Lum device
How do I check how much data I have left? Is there somewhere that displays how much of the data that I purchased is left?
I tried many times and failed to port my number from Bell, contacted them, and replied that they never receive any request so I have to check back with LUM. What's the play here people?
Seeing if there's a process to report fraud/phishing calls, particularly those that just show up with a blocked number. Would like to report to Canadian Anti-Fraud centre, but not much to report without having a phone number to add.
Hi, does anyone know how long does it take to receive the eSIM via email after purchase? Thanks
Does lum currently support converting a physical sim into a esim, specifically on an iPhone? Thanks.
Anyone having difficulty placing voice calls from Mexico, if your call fails and you get an operator message in Mexican, try dialing the Mexico exit code before the phone number. so instead of 306-xxx-xxxx dial 001306-xxx-xxxx. We made several calls without having to do that then spent two frustrating days before Google…
Can I manage 2 phones and two memberships under a single account, or do I have to (or can I) create a second account under my name.
What happens if a subscriber spends an extended period of time roaming in another province? When I signed up for SaskTel last month, I was told by the representative that the system would eventually suspend my account if I was in another province for an extended period of time. I think he said I could potentially lose…
Just wondering if the $5 eSIM charge is only applicable to the first year? Thanks.
It looks like you're new here. Sign in or register to get started.