First - update to the latest version of the Lüm app! Second - enjoy some awesome new features!
We heard your feedback from the Member Forum and released a number of new features on August 10th (all at no extra cost to you). Learn more at https://help.lum.ca/kb/articles/65
Helpful tips: Porting in your number
Porting your own number is something that most people haven't done before. We wanted to create a post to highlight some of the places that we've seen the most questions around this process.
Entering your address
- Street name: Do not include directions (E, W) if part of your address.
- House/Apartment number: If you live in an apartment, enter building#-unit#. Example: If I live in apt 1604 on 2131 Broad Street, I'd enter: 2131-1604.
- Street Type: Enter the full street type with no directions (E, W) if part of your address.
- Choose your correct provider, but be careful when selecting the Wireless or Wireline versions of your provider. Example: SaskTel Mobility for cell numbers and SaskTel Landline for home phones.
- If you don't see your provider listed, you can look online for the parent company of your provider. Example: SpeakOut is owned by Rogers. So if you were with SpeakOut, you should pick Rogers Wireless.
Current provider details
🚩 This is where we see the most tickets!!
- Using your IMEI: The IMEI that a lot of companies use on file isn't accurate. If you bought your phone from a dealer or box store, or if they just never updated it on their billing system, THIS WON'T BE ACCURATE! If you get this error, please use your old account number.
- Using your account number: This is found on your last bill or listed in the provider's self-serve portal. If you can't find this, a quick call to them will give you this information.
Approving your number porting
- Step 9 can take the longest in this process. Usually it only takes a few seconds for you to get a text message from your old provider to port out, but it CAN take up to 2 hours for cell numbers.
- 🚩 Another way this can get broken is if you hit Back in your browser at this step. Please wait on this screen and hit Next after you receive the text.
- Check out Troubleshooting port-in error messages to see explanations around the errors you may see.
- 🚩 Don't hit Back or Refresh the page. If you receive an error, click Next to try again.
- Wait 5 minutes before attempts! Too many attempts can cause additional errors.
- If you do get an error and can't fix it, you can click on the option to create a ticket. This will be sent to our Support group to look into. Our Support team will update the ticket and you can see updates in myLüm>Help.