-
Troubleshooting Data and MMS
Disconnect from Wi-Fi. Check your remaining data in myLüm. Check how many bars you have. If your signal strength is low, your data may not work Toggle Airplane mode on your phone. Restart your phone. Check the Member Forum to see if an outage is posted. These settings allow you to use data and picture messaging (MMS). Most…
-
Troubleshooting Text Messages, Group Messages or iMessages
If you are experiencing issues sending or receiving texts, group messages or iMessage's that include undeliverable, failed, etc follow these steps: If you haven't changed phones Make sure your account is up to date and you have data or the Talk & Text add-on (included in all new plans as of Oct 24th, 2024). Try making a…
-
Signing Up and Activating your Lüm Membership
Welcome to your first steps in getting started with Lüm. We're confident you're going to love it here. We're fully digital, giving you the power to self-manage your account effortlessly. If you need a little help getting started, the following steps are designed to direct you through the process, step by step. Click…
-
How to Get Help with Lüm!
Help is always available and 100% online. No waiting on the phone on-hold or trying to find a location near you - just hop online wherever you are and find the answers! From online articles to trouble tickets, we’ll make sure you never get left without an answer. Find Answers Find help immediately with Lüm's…
-
Troubleshooting Transfer Your Number to Lüm Failure Reasons
Here are a few possible error messages you may see when you're transferring your number to us. Rejection reason: IMEI incorrect. We DON'T recommend using IMEI. There's a good chance the IMEI that your previous carrier has on file isn't correct. If you get this error, try using your account number instead. If you still want…