- Disconnect from Wi-Fi.
- Check your remaining data in myLüm.
- Check how many bars you have. If your signal strength is low, your data may not work
- Toggle Airplane mode on your phone.
- Restart your phone.
- Check the Member Forum to see if an outage is posted.
- These settings allow you to use data and picture messaging (MMS). Most phones will get these settings by default so you likely won't need to use these.
- Make sure your phone:
- Is unlocked.
- Has your Lüm SIM card inserted.
- Can text and make phone calls. If you can't, you may have inserted your SIM wrong.
- Find your phone's APN settings:
- Apple: View and edit your Access Point Name (APN) on your iPhone
- Android: Settings → Connections → Mobile networks → Access Point Names → Add
- Enter the settings:
- Name: Lum
- APN: lum
- MMSC: http://mms.lum.ca/
- MMS proxy or Proxy server: mig.lum.ca
- MMS port: 80
- APN type: default,mms,supl
- Mobile virtual network operator type: GID
- You may not have this option
- Mobile virtual network operator value: 5B
- You may not have this option
- 🚩 Don't change any other settings!
Still can’t get it working?
- Let the community know and they’ll help get you running!
- Submit a Get Support request you.