Lüm now has Wi-Fi Calling! This means you can keep calling and texting even when there’s little or no cell coverage!
Set it up on your iPhone and we take care of the rest. Your phone will switch to Wi-Fi Calling for your calls and texts whenever you are connected to Wi-Fi and have zero or poor cell signal when you're within Canada. It’s that simple!
Ready to get started?
- Turn on VoLTE - To check, tap Settings > Cellular > Cellular Data Options > Voice & Data; the VoLTE slider should be green (on).
- Tap Settings.
- Tap Cellular.
- Tap Wi-Fi Calling.
- Tap the slider to turn on Wi-Fi Calling on This iPhone (white is off; green is on).
- Tap Enable under Enable Wi-Fi Calling once prompted.
- Review the Wi-Fi Calling Terms of Service and tap Accept.
- Enter an address for 9-1-1 calls.
If your street address doesn't show up OR you don't have a street address (with a building number and street name):
- Enter your postal code.
- Choose your community.
- Tap the Edit icon
- Enter an address for 9-1-1 calls and enter your full street address or land location in the Street Name field.
- Tap Save.
- Optional: Add more details in the field for Additional Information.
- Review the address displayed on your screen and tap Save if it's correct.
- Tap OK on the confirmation message.
If you have not received confirmation or have trouble entering an emergency address, try turning off settings that prevent tracking.
- Wi-Fi Calling will now show "On" in your cellular settings.
- Congratulations, you have successfully turned-on Wi-Fi calling! Go ahead, make a call.
🚩 Keep your emergency address up to date or be able to explain your exact location to a 9-1-1 operator as they cannot see your location when on Wi-Fi calling. No seriously, they can’t! Just follow the same steps above except, click Update Emergency Address. Don’t worry, we have some detailed instructions at the bottom of this page.
If you’re the type of person that likes a little more information, we can provide that too. Check out these FAQ’s.
What is Wi-Fi Calling?
Wi-Fi Calling lets you make and receive voice calls and send and receive text messages over a Wi-Fi connection when the cellular signal is poor or non-existent.
What do I need to use Wi-Fi Calling?
You’ll need a Wi-Fi connection, compatible phone, SIM, and the Wi-Fi Calling feature set up on your phone (check out the instructions under ‘Ready to Get Started?’ above).
Note: Some Wi-Fi connections block Wi-Fi calling (also called VoIP... so many names, such little time).
How much does it cost?
All incoming and outgoing calls and texts from Canada to Canada, U.S. or Mexico using Wi-Fi Calling are included with the new rate plans as of Oct 24th, 2024. If you are on a discontinued plan the call will come out of your data balance unless you have the Talk & Text add-on.
🚩 Wi-Fi Calling cannot be used outside of Canada.
How does 9-1-1 work?
If you call 9-1-1 while using Wi-Fi Calling, your phone will send the 9-1-1 Emergency Address you provided for your phone when you set up Wi-Fi calling. If the location of your emergency is different than this address, you must inform the operator of your location.
You can update your emergency location based on your Wi-Fi connection. It’s the same as setting up your Wi-Fi calling but you tap Update Emergency Address. Here is the run down.
- Tap Settings.
- Tap Cellular.
- Tap Wi-Fi Calling.
- Tap Update Emergency Address.
- Enter an address for 9-1-1 calls.
If your street address doesn't show up OR you don't have a street address (with a building number and street name):
- Enter your postal code.
- Choose your community.
- Tap the Edit icon
- Enter an address for 9-1-1 calls and enter your full street address or land location in the Street Name field.
- Tap Save.
- Optional: Add more details in the field for Additional Information.
- Review the address displayed on your screen and tap Save if it's correct.
- Tap Save.
How do I know if I am using Wi-Fi to make a call?
The top banner of your phone will show as Lum Wi-Fi. For some phones you may need to swipe down to view this information.