With Lüm, there are no charges for minutes or messages: just MB. Calls and texts come out of your data balance. That’s how we do things at Lüm - we think that if you don’t make calls, you shouldn’t pay for them either. To review our pricing structure click here.
1 MB of data = 10 outgoing texts (incoming is free)
1 MB of data = 1 minute to talk anywhere in Canada
That means with just 1 GB you can talk for 8 hours AND send 5,000 text messages, and you’ll have lots of data left to do everything else you need.
Add the Talk & Text add-on to your Lüm membership for unlimited talk and texts from within Canada to anywhere in Canada or the U.S.
To check your usage:
- Log into myLüm
- Scroll down on the page and click on My Usage from the Dashboard
- Click on the Voice, Data or Text header to see your usage.
- Filter by the date
- Download the results to see more details
When downloading a copy of your usage the increments 5 MB may cause some confusion, as data consumption occurs in different sessions. It's important to emphasize that you are only billed for the actual data you use, and these discrepancies are solely for informational purposes. The displayed usage is not exact but serves as an informative representation.
Usage History shows daily data usage in 5.00 MB segments or less.
- If you use less than 5.00 MB during one session, you will see a charge for the exact amount of data used.
- If you use more than 5.00 MB in one day, it will show time stamps when you used 5.00 MB.
- If you use more than 5.00 MB in one second, you will see multiple lines with the exact same time stamp.
Example of daily usage
- November 26: 4.78 MB.
- November 27: 3.66 MB.
- November 28: 14.06 MB.
- 5.00 MB was used by 9:25 AM.
- Another 5.00 MB was used by 4:48 PM.
- 4.06 MB was used in the remainder of the day.
There are no scenarios where data usage can happen without your phone using it. Some apps like System Settings have the ability to force you to use data, even if you're on Wi-Fi. We recommend tracking these apps on your phone so you can determine what may be causing data usage.
Recommendations:
There are also apps you can download from the Google Play Store or Apple Store to track usage.
We appreciate your understanding and diligence in monitoring your data usage. If you have any further questions or concerns, please feel free to reach out. We are here to ensure your experience with Lüm is seamless and transparent.
