Upon receiving your SIM card, whether you're a newcomer to Lüm or have obtained a replacement, proceed with the following steps to activate it.
- From the Dashboard click Activate SIM OR from the left menu click SIM Activation
- Enter your SIM card number - if using a phone, you may scan the barcode with your camera
- Click Next
If you are an existing Lüm member and you have a new phone, we recommend using your old phone to help setup your new phone.
🚩 If you previously had an eSIM registered with Lüm and have switched to a SIM card, please remove the eSIM from your list of SIM's in your phone. The menu path for your phone can be found here.
If you have an eSIM and have changed to a new phone, please start by checking if your phone is eSIM capable.
New Lüm Members Next Steps
https://help.lum.ca/kb/articles/45-choose-new-or-bring-your-current-phone-number-to-luem-mobile
New Lüm Members Previous Steps
https://help.lum.ca/kb/articles/156-membership-and-data