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Discontinued Plans
You might have heard about our new membership plans launched October 24th, 2024. For now, you’ll stay on your current membership until it expires - you paid upfront so we want to make sure you get the full value of that membership. If you have questions about this change check out the New Plans FAQ. If you still have…
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Multi-factor Authentication
We know how crucial account security is, so we've provided the option to add multifactor authentication. To enable this security feature Login to myLüm Click Security & Controls. Toggle Multi-factor Authentication on/off
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Biometric / Face Unlock
The myLüm app offers the convenience of fingerprint or facial recognition login! To activate or deactivate this feature: Log into myLüm Click Settings Click Security & Control Toggle the Biometric / Face Unlock option to On/Off Click Ok on the confirmation message. Lüm customers may have multiple accounts, and your…
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Auto Data Recharge
Did you know you can add data automatically? With Auto Data Recharge you never have to worry about running out of data and set it to recharge when you're running low. We will send you a notification before your data is Auto Recharged, but we take care of the work! For Auto Data Recharge, all you have to do is this: 1.…
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Understanding Referrals
Existing members with active memberships can find a referral code in myLüm that can be given to any new member signing up for service for the first time. This gives the new member a $25 discount off their first purchase and the existing member a $25 discount off their next membership renewal (if new member doesn't cancel…
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Checking and Understanding Usage History
With Lüm, you have the ability to see your usage. We have multiple options to filter and more details if you require them. To check your usage: Log into myLüm Scroll down on the page and click on My Usage from the Dashboard which will show a summary You can filter in the top right corner Click View Usage Details for more…
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Linked Accounts
What is a Linked Account? Linking with Lüm lets you add other members onto your myLüm account, so you can manage multiple accounts from one place. Linking works great if you have people in your life (maybe your kids, partner, or parents) that also subscribe to Lüm and you want the ability to access / manage their service.…
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Managing Your Call Forwarding Settings
Call forwarding, a feature available through your myLüm account, enables you to reroute calls to another number when specific conditions are met. Call Forwarding Options: Call Forward Always: Redirects all calls to another number immediately. Call Forward Busy: Forwards calls to another number when you’re on a call. Call…
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Select New, Change or Transfer Your Current Phone Number
At Lüm, you have the freedom to bring your existing phone number along for the journey or, if you're feeling adventurous, choose a brand-new one. The choice is yours! New Lüm members can start the number selection when activating the SIM. Existing Lüm Members, please follow the steps below to change your phone number:…
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Buying One Time Data
Log into myLüm. Click on Manage Services. Click on Data & Add-ons. Click on Purchase Now. Pick your data and size and click on GB/Price Buttons, and click Next. Click on Proceed after reviewing purchase. Review your credit card info and click Pay. Click Back to Purchases to go back to the Dashboard and see your Data…