What is a Linked Account?
Linking with Lüm lets you add other members onto your myLüm account, so you can manage multiple accounts from one place. Linking works great if you have people in your life (maybe your kids, partner, or parents) that also subscribe to Lüm and you want the ability to access / manage their service.
(Linking with other members does not mean you share or pool data and memberships – everyone still purchases and uses their own membership & data).
You can link an existing member that already subscribes to Lüm or you can sign up and link someone brand new to Lüm. You decide how much (or how little) control and permissions your linked members have.
Keep in mind – if you allow your account to be linked, the primary member (that linked you) will always have full access and the ability to manage your account. Linking is not right for you if you are NOT comfortable with your primary member having access and the ability to:
- Make purchases to the payment card saved to your account
- Make changes to your membership, add-ons and auto-pay
- Pause or cancel your service
- Change notification settings
- View your usage records (calls, texts, data sessions)
- View your personal profile information & purchase history
- Remove your myLüm access
Linking Accounts
- Log in to myLum
- From the Dashboard, scroll down to the Linked Accounts and click on Manage
- Click Link Now
- Choose to link a New or Existing account
- For existing accounts, enter the Phone Number or Account Number
- Click Next
- Go to your email and click the verification link
- Click Go to Linked Accounts to view
Unlinking Accounts
Unlinking an account will remove the associated member from your account. Before transferring your phone number to a different provider, you must first unlink all associated accounts. A number transfer cannot be completed with linked members on your account. Note that unlinking an account does not cancel the service.
- Log in to myLum
- From the Dashboard, scroll down to the Linked Accounts and click on Manage
- Click on Manage under the account you want to remove.
Note: myLum Access and Payment Card will need to be enabled to unlink the account
Managing Access to myLüm and Payment Cards
Access to myLüm
- Turn on to give the linked member full access and control to their account – such as making purchases, receiving notifications, viewing usage, cancelling, etc.
- Notifications: you will not receive service notifications on behalf of the linked member.
- You will have full access & full permissions to their account as well (if you choose to switch to their profile)
- Payment Card
- Notifications: you will receive the members email service notifications.
- However, as the user of the mobile phone, the linked member has the right and ability to initiate moving their number to a different provider – you will be notified by email if a number move is requested.
- The linked member will still receive the following service notifications by text directly to their phone - but you can turn them off here if you want: membership expiry warnings, low data warnings, roaming notice.
- Turn on if you are linking an existing member and want to keep their original payment card. You can also add a new payment card to their profile.
- Turn off to use your payment card saved to your own profile.
- Log in to myLum
- From the Dashboard, scroll down to the Linked Accounts and click on Manage
- Click on Manage under the account you want to edit
- Toggle the option you want to turn on or off
Note: If providing myLüm access, click Send Credentials for first time log in information. This will send an email to the email address associated to the linked account.
