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Troubleshooting Text Messages, Group Messages or iMessages
If you are experiencing issues sending or receiving texts, group messages or iMessage's that include undeliverable, failed, etc follow these steps: If you haven't changed phones Make sure your account is up to date and you have data or the Talk & Text add-on (included in all new plans as of Oct 24th, 2024). Try making a…
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Wi-Fi Calling and Texting
Lüm now has Wi-Fi Calling! This means you can keep calling and texting even when there’s little or no cell coverage! Set it up on your iPhone and we take care of the rest. Your phone will switch to Wi-Fi Calling for your calls and texts whenever you are connected to Wi-Fi and have zero or poor cell signal when you're…
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Lüm Network Capabilities Including VoLTE Capable Phone List
Our future roadmap includes all network advancements that are possible by North American providers. Here's a list of what we have so far: 5G data: One of the latest technologies that is offered only by some providers, us included. Must be on a recent rate plan launched Oct 24, 2024 or later and have a 5G capable phone.…
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Troubleshooting Transfer Your Number to Lüm Failure Reasons
Here are a few possible error messages you may see when you're transferring your number to us. Rejection reason: IMEI incorrect. We DON'T recommend using IMEI. There's a good chance the IMEI that your previous carrier has on file isn't correct. If you get this error, try using your account number instead. If you still want…
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Travelling with Lüm Mobile
Lüm Mobile service is only available to roam and use in Canada, the U.S. or Mexico. Service will not work outside of these countries. You can still take your phone internationally and explore other ways to use mobile service, like buying a SIM card from the international location you are travelling to or use Wi-Fi. Many…
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Troubleshooting Phone Calls
Technology can be unpredictable at times, but rest assured, we’re here to help. Please follow the steps below to resolve the problem: Make sure your account is active. Check how many bars you have. If you don't have service, you can't make phone calls. Text someone or use your data to make sure you have service. If you…
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Troubleshooting Data and MMS
Disconnect from Wi-Fi. Check your remaining data in myLüm. Check how many bars you have. If your signal strength is low, your data may not work Toggle Airplane mode on your phone. Restart your phone. Check the Member Forum to see if an outage is posted. These settings allow you to use data and picture messaging (MMS). Most…
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How to Get Help with Lüm!
Help is always available and 100% online. No waiting on the phone on-hold or trying to find a location near you - just hop online wherever you are and find the answers! From online articles to trouble tickets, we’ll make sure you never get left without an answer. Find Answers Find help immediately with Lüm's…