- Make sure you have data or the Talk & Text add-on.
- Check how many bars you have. If you don't have service, you can't make phone calls.
- Text someone or use your data to make sure you have service.
- Call another number to make sure the issue is happening on your end.
- Toggle Airplane mode.
- Restart your phone.
- Let the community know and one of our members will help you.
- Check the Discussion threads to see if there's an outage.
- In the Description of the ticket, we need the following information:
- The number of the person who can't call you other party's number AND
- The date and time it happened
Without both pieces of information, we can't figure out where and when the call failed on the network. Just as breadcrumbs help hikers find their way back, these pieces of information are vital for our support team to retrace the steps of the call and discover where things went awry. Without these breadcrumbs, it's like trying to navigate through a dense forest without a map, making it challenging to pinpoint the issue and provide a solution.