- Technology can be unpredictable at times, but rest assured, we’re here to help. Please follow the steps below to resolve the problem:
- Make sure your account is active.
- Check how many bars you have. If you don't have service, you can't make phone calls.
- Text someone or use your data to make sure you have service.
- If you notice your calls' audio is dropping out or the person you're talking to mentions it, check if VoLTE is turned on.
- If so, disable it and make another call. If the quality is better, we recommend finishing the call in 3G and then turning VoLTE back on afterwards. If you're roaming in the U.S., you'll need VoLTE to make calls.
- Call another number to make sure the issue is happening on your end.
- If calling a toll free number ensure you have your caller ID enabled. Some businesses restrict blocked numbers.
- Toggle Airplane mode.
- Restart your phone.
- Let the community know and one of our members will help you.
- Check the Discussion threads to see if there's an outage.
- In the Description of the ticket, we need the following information:
- The number of the person who can't call you other party's number AND
- The date and time it happened
Precise details such as dates, times, and contact numbers are crucial in our investigation. They enable us to pinpoint issues and streamline problem-solving processes. Your diligence in providing these specifics is invaluable and greatly appreciated.