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Refund Exception Request
As stated and agreed to in the Lüm Mobile terms of service, all purchases are prepaid and non-refundable. We understand that some things in life are not always black and white, so if you believe your scenario is something that requires an exception, please complete this form. Your request will be reviewed and responded to…
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Making a Complaint
At Lüm Mobile, we strive to provide exceptional service and resolve any issues promptly. If you have a complaint or concern that hasn’t been addressed to your satisfaction by submitting a Help → Get Support request in myLüm, we encourage you to let us know. Email Us: For immediate assistance, please email us…
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Emergency Alerts on Your Phone
The province uses SaskAlert (Saskatchewan's Emergency Public Alerting program) to alert the public in real-time of an emergency situation - and we know that some mobile phones are not compatible to automatically receive the SaskAlert emergency messages. Most phones that were made after March 2018, and have LTE service at…
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Text Messages from Lüm Mobile
We use numbers called short codes to keep you up to date. 42000: Used in all notifications including low data, membership expiring, and auto-pay. 463811: Used to update your network settings for data.
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Limitations of 9-1-1
There are limitations to wireless 9-1-1. Here's a few to help you understand what factors may cause the service to not work. Coverage We use the SaskTel wireless network. While it serves 99% of the Saskatchewan population, it's impossible to cover 100% of the land base. Also, within wireless coverage areas, many things can…
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Buying a Phone
Although we don’t sell phones – there are lots of great options available when you need a new one! If using VoLTE (and the ability to make traditional phone calls in the U.S.) is important to you - check out which phones are VoLTE capable. Buying a new phone You can buy a new phone from: Another wireless provider that…
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Bring Your Own Phone - Where to Get One and How to Get Help
At Lüm, we specialize in offering service plans, meaning we support your current phone with our network services rather than selling you the phone itself. Although we don’t sell phones – there are lots of great options available when you need a new one! When you have a phone ready to be activated verify that it hasn’t been…