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3G U.S. network shutdown
Our U.S. network partners (AT&T and T-Mobile) turned down their 3G networks AT&T shutdown Feb 2022 T-Mobile shutdown July 2022 We relied on these partners 3G networks to enable traditional voice calling when you travel to the U.S. - therefore, voice calls (incoming and outgoing) will not work after these shutdown dates…
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9-1-1 Fee increasing April 1, 2023
On April 1, 2023, the Saskatchewan Government is increasing the 9-1-1 call taking fee that supports emergency services. The increase will be an additional $0.13 per month. Lüm includes 9-1-1 fees at the time of membership - so any memberships purchased or renewed as of April 1, 2023 will have the following increases to…
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Accessibility information
Lüm Mobile customers who identify as blind, deaf, or hard of hearing are eligible for an extended 30-day trial period on any new membership. The Accessibility self-declaration form can be used to apply for this. One form will need to be completed and submitted per membership.
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Bringing your current phone number to Lüm Mobile
You can bring most Saskatchewan phone numbers to Lüm Mobile (if you're not sure, contact your old provider). Once you have your SIM card, follow the activation steps to bring it over. A few things to know before porting your number over: Your number must be active with your previous provider to be brought over. We can only…
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Buying a phone
Although we don’t sell phones – there are lots of great options available when you need a new one! If using VoLTE (and the ability to make traditional phone calls in the U.S.) is important to you - check out which phones are VoLTE capable. Buying a new phone You can buy a new phone from: Another wireless provider that…
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Emergency alerts on your phone
The province uses SaskAlert (Saskatchewan's Emergency Public Alerting program) to alert the public in real-time of an emergency situation - and we know that some mobile phones are not compatible to automatically receive the SaskAlert emergency messages. Most phones that were made after March 2018, and have LTE service at…
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Getting help with a used phone
A lot of department stores now sell phones. Whether you bought it from a box store or online website, you may need help if it suddenly stops working. All websites are required to provide information about return policies and warranty periods, so they're usually a good place to start. Here's a few tips if you need to get…
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IMEI Eligibility
Phones brought from outside North America may have issues with receiving phones calls, texts messages, or using data. If your phone was flagged in the IMEI lookup as having limited network access, here's why: The wireless network is broken down into two different bands. LTE Band: Used for VoLTE calls and data usage. 3G…
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Limitations of 9-1-1
There are limitations to wireless 9-1-1. Here's a few to help you understand what factors may cause the service to not work. Coverage We use the SaskTel wireless network. While it serves 99% of the Saskatchewan population, it's impossible to cover 100% of the land base. Also, within wireless coverage areas, many things can…
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Linked Accounts
What is a Linked Account? Linking with Lüm lets you add other members onto your myLüm account, so you can manage multiple accounts from one place. Linking works great if you have people in your life (maybe your kids, partner, or parents) that also subscribe to Lüm and you want the ability to access / manage their service.…