There are limitations to wireless 9-1-1. Here's a few to help you understand what factors may cause the service to not work.
We use the SaskTel wireless network. While it serves 99% of the Saskatchewan population, it's impossible to cover 100% of the land base. Also, within wireless coverage areas, many things can interfere with wireless signals between towers and cell phones. For example, trees and man-made structures can block the line of sight and prevent a wireless connection on your phone.
Wireless device batteries wear down more quickly in remote areas when they're always searching for a network connection.
Using a wireless phone for 9-1-1 calls
A wireless device must be connected to a local wireless network to call 9-1-1. If you're in a place where the wireless signal is poor or unavailable, you may not be able to call 9-1-1 (or anyone else).
Finding the caller / emergency location
When calling 9-1-1 from a wireless device:
- Your general location will be found but can't provide a specific address
- The call has to last 30 seconds for your location to be found
You'll also need to:
- Tell them the 10-digit phone number you're calling from
- Describe where you are with as much detail as possible
- Stay on the line until they tell you to hang up
- Keep your phone handy in case they call you back
- Have enough battery life or a way to charge your phone
For more tips and information from the Canadian Wireless Telecommunications Association, see Using your mobile phone in an emergency.