At Lüm Mobile, we strive to provide exceptional service and resolve any issues promptly. If you have a complaint or concern that hasn’t been addressed to your satisfaction by submitting a Help → Get Support request in myLüm, we encourage you to let us know.
Email Us: For immediate assistance, please email us at support@lum.ca.
Send a Letter: Alternatively, you can write to us at: Lüm Mobile 3rd Floor, 2121 Saskatchewan Drive Regina, SK S4P 3Y2
Unresolved Issues: If we’re unable to resolve your issue, you have the option to contact the Commission for Complaints for Telecom-television Services (CCTS). CCTS is an independent agency with the mandate to impartially resolve consumer and small business telecom and TV service complaints. If your complaint is related to telephone, wireless, internet, or TV services and you’ve not reached a satisfactory resolution with us, CCTS may be able to assist you.
Learn More About CCTS:
- Visit the CCTS website: www.ccts-cprst.ca
- Call CCTS toll-free: 1.888.221.1687
Additional Information: For further details on how we can assist you, please visit our contact page at lum.ca/contact.
We value your business and are dedicated to ensuring that your concerns are heard and addressed.