Making a complaint - Member Forum
<main> <article class="userContent"> <p><strong>Here are ways to reach out if you have a complaint, concern or dispute</strong></p><p>To share a complaint or discuss a concern:</p><ul><li>Send us an email: <ul><li>support@lum.ca </li></ul></li></ul><p> or</p><ul><li>Send us a letter: <ul><li>Lüm Mobile</li><li>3rd Floor, 2121 Saskatchewan Drive</li><li>Regina, SK S4P 3Y2</li></ul></li></ul><p><br></p><p><strong>Or you can contact the CCTS</strong></p><p>Commission for Complaints for Telecom-television Services (CCTS) is an independent agency / ombudsman whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach satisfactory resolution, CCTS may be able to help you. </p><p>To learn more about CCTS, you may visit its website at: <a href="https://help.lum.ca/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.ccts-cprst.ca%2F" rel="nofollow noreferrer ugc">http://www.ccts-cprst.ca/</a> or call toll-free at 1.888.221.1687. You can also learn more about the CRTC at: <a href="unsafe:crtc.gc.ca" rel="nofollow noreferrer ugc">crtc.gc.ca</a></p><p>You can also find this information at <a href="https://help.lum.ca/home/leaving?allowTrusted=1&target=https%3A%2F%2Flum.ca%2Fcms%2Fcontact" rel="nofollow noreferrer ugc">lum.ca/contact</a></p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://help.lum.ca/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6034593%2Fuploads%2FOMRSCC6C9UQW%2F23crtc-23ccts-23ombudsman-23commission-23complaint-23dispute.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6034593/uploads/OMRSCC6C9UQW/23crtc-23ccts-23ombudsman-23commission-23complaint-23dispute.png" alt="#CRTC #CCTS #ombudsman #commission #complaint #dispute.png" height="7" width="4" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>