Troubleshooting & FAQs FAQ Helpful info

Making a complaint

Here are ways to reach out if you have a complaint, concern or dispute

To share a complaint or discuss a concern:

Send us an email:
- support@lum.ca

Send us a letter:
- Lüm Mobile
- 3rd Floor, 2121 Saskatchewan Drive
- Regina, SK S4P 3Y2

Or you can contact the CCTS

Commission for Complaints for Telecom-television Services (CCTS) is an independent agency / ombudsman whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at: http://www.ccts-cprst.ca/ or call toll-free at 1.888.221.1687. You can also learn more about the CRTC at: crtc.gc.ca

You can also find this information at lum.ca/contact

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } @font-face { font-family: conglomeratelight-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @font-face { font-family: conglomeratebold-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratebold-regular-webfont.woff2) format('woff2'), url(https://lum.ca/lummobile/public/assets/newfront/font/conglomeratebold-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @import url("https://lum.ca/assets/newfront/css/font-awesome.css"); @import url("https://lum.ca/assets/newfront/css/bootstrap.min.css"); /*body{font-family: conglomeratelight-regular !important;}*/ /* #titleBar{font-family: conglomeratebold-regular !important;} */ /* #footer{font-family: conglomeratebold-regular !important;} */ .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .css-111qmu7-titleBarStyles-bar{height:auto;} .headerNavigation a{background:transparent !important; color:yellow;} .titleBar .css-q4odj5-titleBarNavStyles-items .css-1i2q1m9-titleBarNavStyles-link:hover{background:transparent !important;} .css-rmjqgi-button-primary-styleHelperButtonGenerator-buttonClass:hover { background: #ef4126; border-color: #ef4126; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */ @font-face { font-family: conglomeratelight-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratelight-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @font-face { font-family: conglomeratebold-regular; src: url(https://lum.ca/assets/newfront/font/conglomeratebold-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratebold-regular-webfont.woff) format('woff'); font-weight: 400; font-style: normal } @font-face { font-family: conglomeratebook; src: url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.eot); src: url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.eot?#iefix) format('embedded-opentype'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.woff2) format('woff2'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.woff) format('woff'), url(https://lum.ca/assets/newfront/font/conglomeratebook-regular-webfont.svg#conglomeratebook) format('svg'); font-weight: 400; font-style: normal } .css-111qmu7-titleBarStyles-bar{height:auto;} .headerNavigation a{background:transparent !important; color:yellow;} .titleBar .css-q4odj5-titleBarNavStyles-items .css-1i2q1m9-titleBarNavStyles-link:hover{background:transparent !important;} .css-rmjqgi-button-primary-styleHelperButtonGenerator-buttonClass:hover{ background: #ef4126; border-color: #ef4126;} .footer {padding:65px 0 45px;} .footer .footer-row{align-items:flex-start;} .footer .col .col-tit{text-transform:uppercase; padding-bottom:22px;} .footer .col .col-tit a{color:#001254; font-size:14px; text-transform:capitalize; text-decoration:none; font-family:conglomeratebold-regular,Lato;} .footer .col .col-list{list-style:none; margin:0;} .footer .col .col-list li{padding-bottom:18px;} .footer .col .col-list li a{color:#001254; font-size:14px; text-transform:capitalize; font-family:conglomeratebook,Lato; text-decoration:none;} .copyright-and-policy{padding:20px 0;} .copyright-and-policy ul{display:flex; list-style:none;} .copyright-and-policy ul li{position:relative; padding-left:10px; padding-right:12px; color:#001254;} .copyright-and-policy ul li:first-child{padding-left:0;} .copyright-and-policy ul li,.copyright-and-policy ul li a{color:#001254; font-size:14px; text-transform:capitalize; font-family:conglomeratebook,Lato; text-decoration:none;} .copyright-and-policy ul li::before{content:''; position:absolute; top:0; right:0; height:15px; width:1px; background:#000; bottom:0; margin:auto;} .copyright-and-policy ul li:last-child::before{display:none;} @media(max-width:991px){ .footer .footer-row .col{padding-right:20px;} .footer .footer-row .col:last-child{padding-right:0;} .copyright-and-policy ul{flex-wrap:wrap;} }