At Lüm, we specialize in offering service plans, meaning we support your current phone with our network services rather than selling you the phone itself. Although we don’t sell phones – there are lots of great options available when you need a new one!
When you have a phone ready to be activated verify that it hasn’t been reported as lost or stolen, please enter your phone’s IMEI number here. Most phones that have been used in Canada or the U.S. are compatible with Lüm service.
If using VoLTE (and the ability to make traditional phone calls in the U.S.) is important to you - check out which phones are VoLTE capable.
Buying a new phone
You can buy a new phone from:
- Another wireless provider that sells them (usually called "Device only")
- A department store that has an Electronics department or Mobile kiosk
- Directly from the phone manufacturer – they usually also offer payment options like financing to help you budget for the latest and greatest device (if that is important to you!).
Buying a used phone
You can buy a used phone from:
- A website selling refurbished or renewed phones (just do an online search)
- Another person on a market site (Facebook Marketplace, Kijiji)
- A friend or family member (hope they give you a good deal 😉)
Before you buy a phone from someone, ask for the IMEI number and run it through our checker. This tells you if the phone is on the lost or stolen blacklist database and if it'll work on our network.
For more information about the blacklist database, check out the Device Check Canada website.
If you’ve acquired your phone from any retail location or online, and it’s experiencing issues, remember that retailers are mandated to share details about their return policies and warranties, which can be very helpful.
Here's a few tips if you need to get your phone fixed:
Return policies
Most places have a return policy for phones. Make sure you keep your email or physical receipt and it should say what their policy is.
Warranty period
Some department stores also provide warranty periods. These are typically longer than the return policy and cover most hardware defects that could happen. A lot of these warranty periods are tied with the phone manufacturer and will recommend you reach out directly to them if you need help.
Outside warranty
There's a few options after your phone's warranty has expired. You can still work with the phone manufacturer to get your phone fixed, but since the warranty has expired, you'll have to pay for their services.
Another option is to take it to the many phone repair shops that have opened in the last few years. They're local and you won't have to ship your phone to the manufacturer. Just web search "phone repair near me" and you'll see what your options are.