Troubleshooting & FAQs General Information Helpful info

Buying a Phone

Although we don’t sell phones – there are lots of great options available when you need a new one!

If using VoLTE (and the ability to make traditional phone calls in the U.S.) is important to you - check out which phones are VoLTE capable.

Buying a new phone

You can buy a new phone from:

Another wireless provider that sells them (usually called "Device only")
A department store that has an Electronics department or Mobile kiosk
Directly from the phone manufacturer – they usually also offer payment options like financing to help you budget for the latest and greatest device (if that is important to you!). Such as:
- Apple [https://www.apple.com/ca/shop/buy-iphone]
- Samsung [https://www.samsung.com/ca/mobile/]

Buying a used phone

You can buy a used phone from:

A website selling refurbished or renewed phones (just do an online search)
Another person on a market site (Facebook Marketplace, Kijiji)
A friend or family member (hope they give you a good deal 😉)

Before you buy a phone from someone, ask for the IMEI number. This tells you if the phone is on the lost or stolen blacklist database and if it'll work on our network.

Most phones that have been used in Canada or the U.S. are compatible with Lüm service. See our Getting Started page for more information.

For more information about the blacklist database, check out the Device Check Canada website.