As stated and agreed to in the Lüm Mobile terms of service, all purchases are prepaid and non-refundable.
We understand that some things in life are not always black and white, so if you believe your scenario is something that requires an exception, please complete this form.
Your request will be reviewed and responded to within 5-7 business days.
Please know that filling out the form does not guarantee a refund. We will use our discretion when approving or denying requests.
We may modify or update this policy at any time without prior notice.
Please complete the form with as much detail as possible. Only one form may be completed and cannot be changed after you submit it.
Our decision will be final.