Renew 150 gb

senza
senza Posts: 1 ✭Lüm Member
in Lüm Communications

How do I renew my membership with the 1 year 150 gb plan?

Website shows this plan in the "plans availaible" however does not show this plan when I click on renew.

Answers

  • H-Man
    H-Man Posts: 366 ✭Lüm Member

    I also don't see the plan. Please raise a support ticket in your Lüm account. By going to help → get support

  • Lum-Support
    Lum-Support Posts: 2 Lüm Admin

    Hi there — thanks for bringing this to our attention.

    We’ve checked on our end and aren’t seeing the same issue at the moment. To help us look into this further, please go ahead and log a support ticket and include the following details:

    • Whether you selected Renew Membership or Change Membership
    • Whether auto-renew is turned on or off
    • Whether you’re using the website or the mobile app
    • Your device type and browser
    • Any error message you’re seeing (if applicable)

    Including this information will help us investigate more accurately.

  • H-Man
    H-Man Posts: 366 ✭Lüm Member

    For me, with auto renew, I get these options:

    Screenshot_20260208_161716_LumMobile.jpg Screenshot_20260208_161706_LumMobile.jpg

    Perhaps, in my case its by design to not show me the plan I'm already on.

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