Help - can receive calls and texts and send texts but suddenly can't make outgoing calls

Olie
Olie Posts: 3 ✭Lüm Member
in Community Help

As of this morning, I can receive calls and send and receive texts but I can't make outgoing calls. I try to call but it won't connect and the phone says "call ended".

I have tried the following:

  1. restarted the phone
  2. turned phone off, removed sim, put sim back, restarted phone
  3. turned airplane mode on and off
  4. changed preferred network type to 2G/3G
  5. changed preferred network type to 4G/3G/2G
  6. changed preferred network type back to it's original setting where it worked before at 5G/4G/3G/2G
  7. turned wifi on and off
  8. restarted phone numerous times
  9. turned data roaming on and off

None of these attempts worked.

The only thing I did not do was change APN settings. This is where things seem to not match what I find here at Lüm. This is what I have:

Name

Sasktel

APN

pda.stm.sk.ca

Proxy

Not set

Port

Not set

Username

Not set

Passwork

Not set

Server

Not set

MMSC

http://mms.sasktel.com

MMS proxy

mig.sasktel.com

MMS Port

80

MCC

302

MNC

780

Authentication type

Not set

APN Type

default, mms,supl

APN protocol

IPv4

APN roaming protocol

IPv4

Enable APN is toggled on

Bearer

Not specified

MVNO type

None

MVNO value

not set

Can these settings be causing the problem? I was able to make calls perfectly fine until today. The phone is a OnePlus 9.

Thanks for your help.

Answers

  • camaro80
    camaro80 Posts: 2 ✭Lüm Member

    I can confirm this issue is affecting myself and wife's phone as well. OnePlus 8T and OnePlus 12R. We have not changed anything and both devices have worked on Lum for over a year (close to two years in my case). I will assume for now it is a network issue.

  • Olie
    Olie Posts: 3 ✭Lüm Member

    This has been highly frustrating - I've spent 5 hours trouble shooting to no avail so seeing your response puts me at ease. I put the Lüm sim in another OnePlus phone and it did the same thing. I put a non-Lüm sim into the OnePlus 9 and it worked perfectly so it's not an issue with the phone. Now this issue is: how is this fixed?

  • camaro80
    camaro80 Posts: 2 ✭Lüm Member

    It appears that the problem has been fixed as calls are working normally for us again.

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