Checking payment history
Log into myLüm. Click on Payment History. Click on the payment you want to view from the last 6 months.
Checking your support tickets
Log into myLüm. Click on Help on the left hand side. Click on the ticket you want to view to see details or update an open ticket.
Checking your usage
Log into myLüm. Click on My Usage near the bottom of the Dashboard. Click on the Voice, Data or Text header to see your usage. Click on the filter near the Refresh button to change the date range.
Checking your voicemail
Checking in Canada and the U.S Dial one of the options: 306-520-MAIL (306-520-6245) Hold 1 (except new activations) Press the voicemail button on your iPhone calling app (except new activations) *99 Your own phone number and press 7 during the greeting Type your voicemail PIN to access your mailbox - your temporary PIN is…
Creating your Lüm account
Entering a rural route or land location for shipping info
If you're not sure how to enter your rural route or land location, you can use Canada Post's "Find a postal code". Find address using rural route Enter RR, following by what route number it is. Once you have it narrowed down, it will show you the correct values below the input field. Find address using postal code If…
Listening to your voicemail messages
Log into your voicemail. Press 1 to hear your messages. Use the following while listening to your messages: While listening to the message, press the #: 1 to rewind the message by 10 seconds 1 1 or 2 2 to restart the message 2 to pause the message 3 to fast forward the message by 10 seconds 7 or 3 3 to skip to the end of…
Managing linked accounts
Linking accounts Log in to myLum. From the Dashboard, scroll down and click on Manage Linked Accounts. Click on +Add or the icon to add an account. Choose to link a new or existing account. For existing accounts, you'll need to know the phone number or account number, and verify the linked account through email. Managing…
Managing your Call Forwarding settings
You can manage your call forwarding settings in your myLüm profile. Log into the app or browser and click on Settings. Click on Manage Call Forwarding. Click on the checkbox of the feature you want to turn on. Click on the (i) beside each one for more details. For Canada and U.S. enter “1” and 10 digit phone number, For…
Moving your SIM to a new phone
When you get a new phone, we recommend doing the following steps: Use your old phone to help setup your new phone. Switching to a new iPhone Switching to a new Android phone Put your SIM card into your new phone. Download the Lüm app.