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Lüm Mobile Terms of Service
Lüm Mobile is a digital only wireless service (the "Service") that gives customers access to Lüm’s wireless network to make and receive calls, send and receive text messages, and use data. These are the Lüm Mobile terms of service. Customers can manage their own account by purchasing memberships and then data as needed.…
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Lüm network capabilities
Our future roadmap includes all network advancements that are possible by North American providers. Here's a list of what we have so far: LTE-Advanced data LTE data 4G data 3G data 3G voice SMS (text messages) VoLTE For a list of VoLTE capable devices, go to this link: VoLTE capable devices - Member Forum (lum.ca)
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Lüm network settings (APN)
These settings allow you to use data and picture messaging (MMS). Most phones will get these settings by default so you likely won't need to use these. Make sure your phone: Is unlocked. Has your Lüm SIM card inserted. Can text and make phone calls. If you can't, you may have inserted your SIM wrong. Find your phone's APN…
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Making a complaint
Here are ways to reach out if you have a complaint, concern or dispute To share a complaint or discuss a concern: Send us an email: support@lum.ca or Send us a letter: Lüm Mobile 3rd Floor, 2121 Saskatchewan Drive Regina, SK S4P 3Y2 Or you can contact the CCTS Commission for Complaints for Telecom-television Services…
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Number verification on VoLTE calls
Some devices from Apple and Samsung support a calling feature that uses Caller ID (on an incoming call) to verify the call is coming from a verified number. It is meant to help confirm the phone number is legitimate - and not spam / fraudulent. Customers on the latest iOS (iPhone8 and newer) or Android that receive a call…
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Questions about Lüm SIM card shipping
This FAQ was made to help with common questions around SIM shipping. I ordered a SIM but my tracking code is blank. Did I do something wrong? Not at all! Once your SIM is ordered, you'll receive an email that confirms a SIM will be shipped to you. Our warehouse typically creates the order within 24 hours of purchase. If…
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Setting up your voicemail
Dial one of the options: *99 Press the voice mail button on your iPhone calling app (except new activations) 306-520-MAIL (306-520-6245) Hold 1 (except new activations) Your own phone number and press 7 during the greeting Enter a new PIN and press #. Record your name. Pick between a system greeting or a personal greeting.…
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Text messages from Lüm Mobile
We use numbers called short codes to keep you up to date. 42000: Used in all notifications including low data, membership expiring, and auto-pay. 463811: Used to update your network settings for data.
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Turning on group messaging for Android phones
Open your messaging app on your phone. In the top right corner, click on the 3 dots. Click on Settings > More Settings >Multimedia Messages>Group conversation Turn on Group conversation You may need to remove the group and re-add it.
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Understanding Referrals
Existing members with active memberships can find a referral code in myLüm that can be given to any new member signing up for service for the first time. This gives the new member a $25 discount off their first purchase and the existing member a $25 discount off their next membership renewal (if new member doesn't cancel…