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Understanding Usage History
Usage History shows daily data usage in 5.00 MB segments or less. If you use less than 5.00 MB during one session, you will see a charge for the exact amount of data used. If you use more than 5.00 MB in one day, it will show time stamps when you used 5.00 MB. If you use more than 5.00 MB in one second, you will see…
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Understanding what uses your data
With Lüm, there are no charges for minutes or messages: just MB. Calls and texts come out of your data balance. That’s how we do things at Lüm - we think that if you don’t make calls, you shouldn’t pay for them either. 1 MB of data = 10 outgoing texts (incoming is free) 1 MB of data = 1 minute to talk anywhere in Canada…
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Using Lüm Mobile outside of Canada
Traditional voice phone calls, SMS (text) messages, and data can only made within and to Canada, the U.S. & Mexico. See our plans page for more information about roaming! You can use your Lüm data to stay connected with friends and family Internationally by using calling or messaging apps like WhatsApp. You can still take…
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Voicemail user guide
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VoLTE capable devices
Voice over LTE (VoLTE) launched July 1, 2022 - on this date VoLTE will work in Saskatchewan and if you travel to the U.S. It will be available later in July all over Canada. For VoLTE capable phones - this means high-definition voice calls, faster call connection times and improved battery life. The following devices are…
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Why isn't the voicemail button or holding 1 working?
If you purchase voicemail at the same time you activate a new Lüm account, it may take up to one week to be able to hold the number 1 or press the voicemail button on your iPhone to access your mailbox. To set up your mailbox and PIN, dial *99 or 306-520-MAIL (306-520-6245) from your phone - your temporary PIN is your…