Where is my SIM

Lum
Lum Posts: 7 ✭Lüm Member
in Community Help

When I click the tracking button it says "If you ordered a SIM - hang tight! It takes a few hours to set up the tracking, so check back soon". However I signed up and ordered my SIM card 5 days ago? Is this normal? Also recieved an email email with a tracking number. When I use that tracking number with Canada post it says it is non existent and doesn't recognize that tracking number. Surely after 5 days there is some type of mistake.

Answers

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi Aaron,

    This is part of the SIM issue identified last week. We emailed you on Dec 31st to notify of the error. We're working with our warehouse to get them all sent by tomorrow.

  • Lum
    Lum Posts: 7 ✭Lüm Member

    Thank you. Recieved. Have another issue I posted help with now

Categories