You mail Sim missing message

Boon
Boon Posts: 2 ✭Lüm Member
in Community Help

I'm trying to set up Youmail and I keep getting a sim missing message. I've tried resetting my phone, and removing the sim card. Does anyone know how to fix this?

I downloaded a Sim reader app and it also shows no line number attached to my sim card. Could this be the issue?

Comments

  • Lüm-Mobile
    Lüm-Mobile Posts: 383 Lüm Admin

    Does calling work? That would tell us if your SIM is connected to your phone number.

  • Boon
    Boon Posts: 2 ✭Lüm Member

    Yep I can make and recieve calls.

  • JDawG
    JDawG Posts: 2 ✭Lüm Member

    In case this happens to anybody else, I was experiencing this same problem trying to set up YouMail the same day I activated my Lum SIM and I had ported my number over from SaskTel.

    I was seeing "Unknown Number" if I went into my phone's settings --> About Phone --> SIM Status. Restarting my phone didn't seem to help.

    I made a support ticket and they let me know that sometimes it takes a little while for provision ing to fully complete. Sure enough a few hours later (5 hours after porting/activation) I restarted my phone and the SIM information had my number and YouMail was happy!

    You might just have to wait it out a little bit.

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