First - update to the latest version of the Lüm app! Second - enjoy some awesome new features!
We heard your feedback from the Member Forum and released a number of new features on August 10th (all at no extra cost to you). Learn more at https://help.lum.ca/kb/articles/65
We want to hear your ideas!
Lüm Mobile uses a model that's different than most wireless providers. We want to get your feedback on where we can improve and any ideas that you may have!
Simply create a new post, and choose "New Idea" to create a discussion around what you think will make us better.
Comments
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It would be nice if I could add other devices to my account like with SaskTel sharemore:
I have an iPad that has never been activated for data.
I have a secondary phone that is on $15 per month unlimited talk and text at Fido that I would like to add with $75 per year unlimited talk and text.
A spare phone that I let visitors use that is $25 per year on 711 Speak Out.
My son’s phone that uses about 10GB per month and is now on VIP95.
My daughter’s phone that uses over 20GB per month and is now on VIP95. She would need an unlimited data plan. Say $600 per year?
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I need to download the apk for the Lum app as I don't have any google services on my phone at all nor do i want any. Can you please provide a link to download direct from or offer a ****?
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Unfortunately we don’t offer an APK since our app has been going through constant updates since we launched. We suggest that you create a bookmark in your preferred browser and use it as a home page shortcut.
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Short answer is Yes! We're wanting to add as many countries as we can. It's just a matter of getting the agreements with those carriers.
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Unfortunately it's due to roaming agreements. But I'll keep that in mind for the future!
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Since Lum is online only it would be nice to have the app remember my username at a minimum and allow for biometric sign on as a nice upgrade. It's a pain to type in my email and password each time just to check usage etc. I really like the service so far, but the app could really use some polish.
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Maybe bigger data packs? Would you ever have sales or discounts to buy longer memberships?
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Consider having totals in the usage area to easily see how much data is left?
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I would overhaul the reporting in the app. The data usage reports, specifically, are kind of useless. You can select a date range and it will show you any time data has been sent or received in that window but no cumulative daily/weekly/monthly/etc totals, which is what most people would be looking for.
One cool thing dotMobile was doing was offering accessories. You enter your phone model when you're setting up the app and in their accessories store, it will only show you accessories that are compatible with your phone. That could be a way to differentiate Lum from other providers too.
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Needs so be more competitive with Bell and Telus for the larger data packages and unlimited talk and text. Would like to see 50, 75, 100, 125 and 150 gig data packages available to purchase at competitive discount prices.
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