New customer

Tammydcj1
Tammydcj1 Posts: 2 ✭Lüm Member
in Help

My Sim card isnt connecting with my phone and I don't want to lose out on money/services.

Comments

  • H-Man
    H-Man Posts: 161 Lüm Super User

    Please provide more details. Are you porting in a number from your previous provider? Did you follow the activation instructions you received?

  • Tammydcj1
    Tammydcj1 Posts: 2 ✭Lüm Member

    No I chose a new number. I did yes but now it's saying my Sim card is not usable.

  • H-Man
    H-Man Posts: 161 Lüm Super User

    Can you attach a screenshot of the message you are getting? also, is your phone unlocked to be used with any carrier?

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