Talk and text add-on billed multiple times

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Leafman1967
Leafman1967 Posts: 6 ✭Lüm Member
edited February 7 in Community Help

I am new to lum this week. I purchased Canada talk and text for my wife's phone. I looked at my credit card and it has been billed 3 times. How do I fix this

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  • Lüm Mobile
    Lüm Mobile Posts: 368 Lüm Admin
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    Found them! They were looking at August 17th and not the 19th. I'll reverse them right now and you should see them in a day or two.

  • Leafman1967
    Leafman1967 Posts: 6 ✭Lüm Member
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    Awesome thank you very much

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  • Lüm Mobile
    Lüm Mobile Posts: 368 Lüm Admin
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    Hi there,

    We'll check the recordings to see what happened and reverse the charges for the extra add-ons that were purchased. Thanks for letting us know!

  • Leafman1967
    Leafman1967 Posts: 6 ✭Lüm Member
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    Awesome!!!!!! Love the Lum

  • Leafman1967
    Leafman1967 Posts: 6 ✭Lüm Member
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    Wondering if you have had time to go over the charges yet. If it was adjusted I haven't seen it on my card

  • Lüm Mobile
    Lüm Mobile Posts: 368 Lüm Admin
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    Hi there,

    Just had a talk with my finance team and they are only seeing one transaction in our payment gateway (Bambora) for this add-on. Can you reach out to your bank and ask if they see different transactions?

  • Leafman1967
    Leafman1967 Posts: 6 ✭Lüm Member
    edited August 2022
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    I have included a screenshot of my credit card statement. If you want you can put one of the talk and text you can put it on my account. I have the other on my wife's phone. Thx

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