Unable To Send Or Receive Phone Calls

ashley
ashley Posts: 2 ✭Lüm Member
in Community Help

I just moved my number over from Sasktel earlier today. It’s been about 3 hours and I still do not have the ability to send or receive phone calls. I have tried restarting my phone, airplane on/off and removing the SIM card. Are there any other tricks to get the phone number working?

Answers

  • H-Man
    H-Man Posts: 351 Lüm Super User

    Are you still experiencing the issue? Ports can sometime take a while to work fully.

    Are you able to call out at least? and did your port go through successfully?

  • ashley
    ashley Posts: 2 ✭Lüm Member

    Yea still not working. I can’t call out it just ends the call. And I tried the VoLTE shut off and turn on they requested.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hello Ashley,

    We've forwarded your issue with our programmers and they are going to resolve it shortly.

    Thanks.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hi Ashley,

    We figured out the problem and believe it's fixed now. Can you restart your phone and see if there's a difference?

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