Can’t open a trouble ticket

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Deyel
Deyel Posts: 11 ✭Lüm Member
in Community Help

I tried to submit a trouble ticket but the submit button is not available. My billing renewal did not work. There are no trouble tickets listed. My data has disappeared.

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  • H-Man
    H-Man Posts: 305 Lüm Super User
    Options

    In your Lüm app.


    • Click 'Help.'
    • Click 'Raise a Ticket'
    • Then don't leave anything blank. Select an option from all the drop-down menus and type something into the text boxes that is relevant to your issue.
    • See attached picture for example.
    Screenshot_20221218-131152.png


  • Deyel
    Deyel Posts: 11 ✭Lüm Member
    Options

    I was using the website which has a sub category that you can’t put anything in.

  • Deyel
    Deyel Posts: 11 ✭Lüm Member
    Options

    Sorry, not a website, the iPad app.

  • Lüm Mobile
    Lüm Mobile Posts: 361 Lüm Admin
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    Good morning,

    I've submitted a trouble ticket on your behalf. Please check if you're able to reply to it.

  • Deyel
    Deyel Posts: 11 ✭Lüm Member
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    Things work fine in the iphone app.

    The iPad app does not list my trouble tickets and I can’t enter a new trouble ticket. I think it is looking for a subcategory.

  • Deyel
    Deyel Posts: 11 ✭Lüm Member
    Options

    I deleted the iPad app and reinstalled it. It now works fine.

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