What is the standard for responding to a trouble ticket raised?

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Bhooman
Bhooman Posts: 2 Lüm Member
edited February 7 in Community Help

What is the standard for responding to a trouble ticket raised?

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  • H-Man
    H-Man Posts: 317 Lüm Super User
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    What kind of information are you looking for? What is the issue?

  • Bhooman
    Bhooman Posts: 2 Lüm Member
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    I have a ticket open since December 2021 (not a typo, it has been 16 months) and haven't received a response yet. The status shows 'In Progress'.


  • H-Man
    H-Man Posts: 317 Lüm Super User
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  • Lüm Mobile
    Lüm Mobile Posts: 385 Lüm Admin
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    Hello there,

    We checked your ticket status and apparently there was a response given on the same day and we were waiting for you to reply to our response. Please check and confirm on your end.

    Thanks.