What is the standard for responding to a trouble ticket raised?

Bhooman
Bhooman Posts: 2 ✭Lüm Member
edited February 7 in Community Help

What is the standard for responding to a trouble ticket raised?

Answers

  • H-Man
    H-Man Posts: 302 Lüm Super User

    What kind of information are you looking for? What is the issue?

  • Bhooman
    Bhooman Posts: 2 ✭Lüm Member

    I have a ticket open since December 2021 (not a typo, it has been 16 months) and haven't received a response yet. The status shows 'In Progress'.

    Screenshot Lum.jpg


  • H-Man
    H-Man Posts: 302 Lüm Super User
    https://help.lum.ca/discussion/comment/879#Comment_879

    Was your issue resolved though?

  • Lüm Mobile
    Lüm Mobile Posts: 361 Lüm Admin

    Hello there,

    We checked your ticket status and apparently there was a response given on the same day and we were waiting for you to reply to our response. Please check and confirm on your end.

    Thanks.

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