why doesn’t my internet doesn’t work

erniesfriend
erniesfriend Posts: 1 ✭Lüm Member
in Community Help

I renewed my membership and got charged, however in my app it shows as outstanding bill and my phone doesn’t seem to have data.

Answers

  • H-Man
    H-Man Posts: 351 Lüm Super User

    Hi, the Lum app doesn't really have a place to show outstanding bills. Can you please clarify where you are seeing this?

    If your membership renewed, there shouldn't be any interruptions to your service.

    Are you able to make calls and texts still?

    also, do you have any data left in your account? please verify that.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hello @erniesfriend, we are currently working on your issue and we will fix it for you soon.

    Thanks.

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