Step 11, Activation.

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taylor
taylor Posts: 2 Lüm Member

Ive completed all the steps succesfully, transfered my number over and removed my sim. Inserted the lum mobile sim, my phone recognizes there is a sim card. I press "Activate" the final step, step 11. Nothing happens. Ive redone this 8 times, on mobile, on the app, on pc browser. Each time nothing happens, the button turns from blue to green. Nothing happens. My phone doesnt recognize or pickup a new carrier.

Answers

  • H-Man
    H-Man Posts: 317 Lüm Super User
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    Did u receive a text message confirming your port out?

    If the issue doesn't get resolved, please raise a ticket in your lüm account.

  • taylor
    taylor Posts: 2 Lüm Member
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    Yes Sasktel confirmed the number transfer. I made a ticket before this post. Support has emailed Sasktel. Who knows how long it will possibly take for Sasktel to reply back through email. Should of went with a different carrier this is useless.

  • H-Man
    H-Man Posts: 317 Lüm Super User
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    Porting can be frustrating sometimes. Rest assured the support team is working on it.