Not able to send or receive texts after membership renewal

MeanMachine
MeanMachine Posts: 1 ✭Lüm Member
edited February 7 in Community Help

My renewal was processed last night, but I'm not able to send or receive texts or phone calls. According to myLum, I have more than enough data available. I've rebooted the phone but still no luck. Any ideas what's going on?

Answers

  • H-Man
    H-Man Posts: 351 Lüm Super User

    Hi. If the issue is still not resolved, raise a ticket in your Lüm account.

  • Pablo
    Pablo Posts: 1 ✭Lüm Member

    I am having this same issue. Was this resolved for you?

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin
    edited April 2023

    Hello there,

    We identified that users whose memberships renewed, were not having the expiration date extended in our system and we have validated it and it shouldn't happen with anyone from now on as we are constantly monitoring it. We hope this information helps. Sorry for the inconvenience caused.

    Thanks,

    Lum Mobile

  • Trinity
    Trinity Posts: 3 ✭Lüm Member

    Yesterday, I added 3GB of US data to my plan and now today I can only receive text messages. Unable to send texts. frustrating.

  • Lüm-Mobile
    Lüm-Mobile Posts: 386 Lüm Admin

    Hello there @Trinity

    I have created a trouble ticket on your behalf. You can login to the lum mobile app or the website to access it so you can have easy communication.

    Thanks,

    Lum Mobile

  • CharlieBrown
    CharlieBrown Posts: 3 ✭Lüm Member

    I had the issue on January 10, 2024 and my wife just had it today. Get charged for the renewal then spend a day without service while they try and figure out why.

    I would say their constant monitoring of it from April of 2023 has fallen off.

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