Can't send or receive texts.

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Buggs
Buggs Posts: 2 ✭Lüm Member
edited February 7 in Community Help

I just switched to Lum from SaskTel mobility and now I can't send or receive texts. I've tried rebooting my phone, reinserting the SIM card but it still doesn't work. Is there a simple fix for this?

Answers

  • H-Man
    H-Man Posts: 304 Lüm Super User
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    Hi,


    Sometimes the SMSC number isn't automatically set on some devices. Can you try going into your messages app settings and finding the setting for SMSC. Then set it to: +13065200051

    Screenshot_20230422-154414.png


    Also, if you ported not too long ago. It can take a little time for all services to be up and running also.

  • Buggs
    Buggs Posts: 2 ✭Lüm Member
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    My SMSC number is correct. Maybe I just need to wait a couple of days.

  • H-Man
    H-Man Posts: 304 Lüm Super User
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    It shouldn't take couple of days if it was a wireless to wireless port. If all other services i.e. calling and data are working fine I'd raise a ticket in your Lüm account after a couple of hours.

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