Auto Renew

Pelly
Pelly Posts: 6 Lüm Member
edited February 7 in Community Help

I just received my auto renew email.

Obviously, I want to renew (love the service!), but I would like to drop the “Talk and Text” option from my auto renewal ….. and just use my data.

The Ap won’t let me ‘toggle’ under the Talk and Text tab to auto renew = yes.

how do I make this change ….. do I have to cancel the Talk and Text service in my current year?

thoughts please …..

Comments

  • Pelly
    Pelly Posts: 6 Lüm Member

    sorry ….. I meant to say the Ap won’t let me toggle to auto renew = no

  • H-Man
    H-Man Posts: 277 Lüm Super User

    In the app, go to:

    Buy and manage --> buy data and more --> talk and text add-on. Change that to none.

  • Pelly
    Pelly Posts: 6 Lüm Member

    Thanks. Unfortunately, I can not get that to work in the mobile Ap.

    I currently have talk and text and I don’t want it to auto renew with my regular membership.

    Any other ideas?

  • H-Man
    H-Man Posts: 277 Lüm Super User

    Can you clarify what's not working for you? Once you change it to none. It won't automatically renew. Only your membership will.

  • Pelly
    Pelly Posts: 6 Lüm Member

    When I go to ‘Buy and manage --> buy data and more -->’ there is not a ‘Talk and Text ‘option. The 4 options I get are: Canada Data; SIM Card; Travel Data; Voicemail.

    thanks for helping!